Johnie Maples
Portsmouth
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
38
38
years of professional experience
Work History
Substitute Teacher
Portsmouth Public Schools
Portsmouth, VA
10.2024 - Current
- Implemented lesson plans to facilitate student learning across various subjects.
- Adapted instructional materials to meet diverse student needs and learning styles.
- Managed classroom behavior using effective strategies to maintain a positive environment.
- Collaborated with teachers to support curriculum objectives and enhance educational outcomes.
Residential Relief Counselor
Tidewater Youth Services Foundation, West Haven Boys Home
Portsmouth, VA
05.2025 - 11.2025
- Implemented individualized care plans to support emotional and behavioral development of residents.
- Facilitated daily activities promoting teamwork, communication, and social skills among youth.
- Monitored resident behavior and provided crisis intervention to ensure safety and stability.
- Assisted in documentation of resident progress to enhance communication with clinical staff.
Substitute Teacher
Virginia Beach Public Schools
Virginia Beach, VA
11.2023 - 05.2025
- Developed engaging activities that promoted critical thinking and problem-solving skills.
- Monitored student progress, providing feedback to enhance understanding and retention of material.
- Utilized technology tools to reinforce lessons and engage students in interactive learning experiences.
Substitute Teacher
Brevard County Public Schools
Viera, FL
11.2022 - 10.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Camera Operator
Eastern Florida State College, WEFS TV Station
Cocoa, FL
11.2022 - 10.2023
- Collaborated with production team to plan and execute video segments effectively.
- Maintained camera equipment, performing regular checks and troubleshooting issues promptly.
- Assisted in setting up lighting and sound equipment for optimal recording environments.
- Collaborated with directors to capture their vision, resulting in successful video productions.
- Operated cameras for a variety of live events, including sports, entertainment and news broadcasts.
Camera Operator and Graphic Generator Operator
Norfolk State University Athletics Department
Norfolk, VA
11.2019 - 05.2022
- Operated camera equipment for live sporting events, ensuring quality video production.
- Collaborated with production team to plan and execute multi-camera setups.
- Monitored audio and visual feeds during broadcasts to maintain high standards.
- Trained junior staff on camera operation techniques and best practices.
- Set up equipment for inside and outside shots.
- Operated various camera types proficiently, including DSLR, mirrorless, and cinema cameras, ensuring optimal image quality for each project.
Camera Operator, Technical Director
Spectrum at Ted Constant Center, ODU
Norfolk, VA
10.2017 - 01.2020
- Operated multiple camera systems for live events, ensuring high-quality footage capture.
- Collaborated with production teams to develop and execute engaging visual narratives.
- Supported multi-camera setups by effectively communicating with other operators to achieve desired coverage during live events or studio recordings.
- Directed live feeds in real-time, adapting to dynamic event environments and audience engagement needs.
- Assisted in setting up lighting and audio equipment for seamless event coverage.
Taxi Cab Driver
Norview Cab Company
Norfolk, VA
11.1997 - 01.2015
- Navigated diverse city routes while ensuring passenger safety and comfort.
- Managed scheduling and dispatching to optimize response times for service requests.
- Maintained vehicle cleanliness and operational readiness through regular inspections.
- Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
Operation Specialist
United States Navy
Virginia Beach, VA
08.1988 - 09.1990
- Monitored compliance with Navy regulations, ensuring adherence to safety standards and operational protocols.
- Led training sessions for junior personnel, fostering skill development and operational knowledge within the team.
- Oversaw maintenance schedules for equipment, minimizing downtime and optimizing operational readiness across units.
Customer Service Representative
PSD Dam Neck
Virginia Beach, VA
02.1990 - 08.1990
- Resolved customer inquiries efficiently, enhancing satisfaction and retention.
- Provided product information and support through multiple communication channels.
- Collaborated with cross-functional teams to improve service delivery processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Master of Science - Strategic Communications
Liberty University
Lynchburg, VA05-2028
Master of Arts - Television And Film Producing
Regent University
Virginia Beach, VA05-2022
Master of Science - Mass Communication
Norfolk State University
Norfolk, VA05-2017
No Degree - Tractor Trailor Driving
Advanced Technology Institute
Virginia Beach, VA02-2014
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Customer service
- Data entry
- Critical thinking
- Computer proficiency
- Conflict resolution
Accomplishments
Microsoft Office
Adobe Creative Cloud
Timeline
Residential Relief Counselor
Tidewater Youth Services Foundation, West Haven Boys Home
05.2025 - 11.2025
Substitute Teacher
Portsmouth Public Schools
10.2024 - Current
Substitute Teacher
Virginia Beach Public Schools
11.2023 - 05.2025
Substitute Teacher
Brevard County Public Schools
11.2022 - 10.2023
Camera Operator
Eastern Florida State College, WEFS TV Station
11.2022 - 10.2023
Camera Operator and Graphic Generator Operator
Norfolk State University Athletics Department
11.2019 - 05.2022
Camera Operator, Technical Director
Spectrum at Ted Constant Center, ODU
10.2017 - 01.2020
Taxi Cab Driver
Norview Cab Company
11.1997 - 01.2015
Customer Service Representative
PSD Dam Neck
02.1990 - 08.1990
Operation Specialist
United States Navy
08.1988 - 09.1990
Master of Science - Strategic Communications
Liberty University
Master of Arts - Television And Film Producing
Regent University
Master of Science - Mass Communication
Norfolk State University
No Degree - Tractor Trailor Driving
Advanced Technology Institute