Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
References
Timeline
Generic

John Joseph Cuaton

Pacifica,CA

Summary

Manager or Host job with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Overview

2
2
years of professional experience

Work History

Restaurant Manager

L'ottavo Ristorante
10.2022 - Current
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Assisted with kitchen preparation during peak times as needed.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Server

Boracay Garden Restaurant
San Bruno, CA
11.2022 - 07.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Cashier, Server

Turo Cafe and Grills
08.2021 - 10.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Used suggestive selling techniques to promote add-on sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Associate of Science - Air And Space Operations Technology

World City College
Philippines

Skills

  • Staff Management
  • Customer Engagement
  • Schedule Coordination
  • Restaurant Operations Management

Accomplishments

  • Social Media Influencer with 5Million followers in Tiktok.

Websites

References

References available upon request.

Timeline

Server

Boracay Garden Restaurant
11.2022 - 07.2023

Restaurant Manager

L'ottavo Ristorante
10.2022 - Current

Cashier, Server

Turo Cafe and Grills
08.2021 - 10.2022

Associate of Science - Air And Space Operations Technology

World City College

Similar Profiles

CREATE PROFILE
John Joseph Cuaton