Johnluigi Pujia
Kettering,OH
Summary
Accomplished Shift Supervisor with a proven track record at Panera Bread, excelling in training and mentoring teams to enhance performance and customer satisfaction. Skilled in cash handling and inventory management, I've significantly minimized discrepancies and improved operational efficiency. Demonstrates exceptional multitasking abilities and a commitment to maintaining high safety standards.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Panera Bread
Beavercreek, OH
07.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Team Member
Dicks Sporting Goods
Miamisburg, OH
07.2021 - 07.2022
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Shift Supervisor
Panera Bread
Beavercreek, OH
03.2018 - 10.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Crew Member
Panera Bread
Beavercreek, OH
11.2016 - 03.2018
- Worked front counter, line, dining room, and BOH.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Kettering Fairmont High School
Kettering, OH2016
Skills
- Training and mentoring
- Cash handling expertise
- Inventory control and record keeping
- Safety awareness
Languages
English
Native or Bilingual
Tagalog
Limited Working
Timeline
Shift Supervisor
Panera Bread
07.2022 - Current
Team Member
Dicks Sporting Goods
07.2021 - 07.2022
Shift Supervisor
Panera Bread
03.2018 - 10.2020
Crew Member
Panera Bread
11.2016 - 03.2018
Kettering Fairmont High School