Johnna Fernandez

• Assisted clients in selecting homes that meet their needs and preferences.
• Facilitated collaboration with construction teams to drive timely project completion and uphold quality standards.
• Educated prospective buyers on financing options and home features during consultations.
• Cultivated and sustained robust client relationships to drive customer satisfaction.

Resolved customer service issues using company processes and policies

and provided updates to customers.

Stepped up to assist customer service manager with complaints and

issues during times of department short staffing.

Escalated issues to proper supervisors when standard processes were

not effective.

Promoted to team lead of customer service for displaying outstanding

enthusiasm and remaining calm in extremely trying situation

• Managed daily operations to ensure efficient service delivery and project completion.
• Developed strategic partnerships with suppliers to optimize resource procurement and cost management.
• Led a team of technicians in executing complex utility installations, enhancing overall project efficiency.
• Implemented safety protocols that improved compliance and reduced workplace incidents across all job sites.
• Oversaw financial planning and budgeting processes, ensuring sustainable business growth and profitability.