Johnna Kranak
Customer Service Representative/Clerical Support
Aliquippa,PA
Summary
To obtain a challenging full-time position in a dynamic atmosphere where my hard work and customer service capabilities can be efficiently utilized. Should be career oriented and allow for an opportunity for growth within the company. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work History
Clerical Support Specialist
Boston National Title
04.2004 - 11.2022
- Scanning packages, copying loan packages that are delivered from FedEx
- Working on Title policies from the lender
- Shipping out Deeds to Borrower and Mortgages to the lender.
Mortgage Recording Specialist
Visonet Systems
Pittsburgh, PA
07.2020 - 04.2021
- Processed mortgage recordings (Deeds, Subordinations, Power of Attorney, and Deed of Trust) and checks to be mailed out to the court houses across the United States
- Called court houses to verify why a document was rejected and to verify the check amount if the check did not exceed the correct amount
- Reissued check and submitted back to courthouse.
PROGRAM COORDINATOR
A LINE STAFFING/Centene
Pittsburgh, PA
02.2019 - 06.2020
- Answering the phone for a call center for Medicaid patients
- Explaining insurance benefits, denied claims to Doctor offices, explaining medication deliveries or when the patient can go pick up the medication at their pharmacy
- Also, changing Doctor names, issuing insurance cards, mailing HIPPA letters to patients.
PATIENT CARE COORDINATOR
WALGREENS
Pittsburgh, PA
12.2016 - 11.2019
- INBOUND-ANSWERING THE PHONES, SPEAKING WITH PATIENTS ABOUT THEIR MEDICATION AND STATUS OF THEIR ORDER
- VERIFYING THEIR MEDICAL HISTORY, THEIR INSURANCE, THEIR DEMOGRAPHICS
- ALSO ASSISTING PATIENTS WITH INSURANCE ISSUES, AS WELL, AS IF THE PATIENT REQUESTS TO SPEAK WITH A PHARMACIST IN REGARDS TO THEIR MEDICATION.
CLERICAL
XOME SETTILEMENT SOLUTIONS
Moon Township, PA
11.2015 - 04.2016
- Worked on reports for the BPO TEAM
- Hold Other Reports, Loan Modifications Mailing, Redbell and The Gators Report of Mailing all BPO (Broker Price Opinion) orders to the borrowers
- Billing vendor’s after work has been complete
- Helping the team when mailing Chase packages to the borrowers.
CLERICAL TAX DEPARTMENT
Mortgage Connect LP
Pittsburgh, Pennsylvania
01.2015 - 10.2015
- Assisted the Tax Department with outgoing mail, scanning documents, assigning tax orders to other team members
- Solely responsible for obtaining all taxes for the state of Texas and Massachusetts
- Trained in ordering taxes for the following states: New Jersey, Washington, Florida, California, Colorado, Arizona, New Mexico, and Utah.
QUALITY ASSURANCE SPECIALIST/PHONE OPERATOR
National Link
Moon Township, PA
04.2010 - 06.2014
- Responsible for handling inbound calls and transferring calls to correct departments
- Handle the sorting and opening of all incoming mail
- Insert Mortgages, Deeds, Power Of Attorney, Subordinations onto a spreadsheet for PNC Bank
- Dealing with Mortgage Recordings, Calling court houses about rejected documents
- Responsible for heavy data entry of client and customer account information and updating the system
- Page 2
Education
High School Diploma -
Aliquippa High School
08.1984 - 06.1988
MEDICAL BILLING/CODING - undefined
GARFIELD INSTITUTE
undefined
SECRETARIAL PROGRAM – BRADFORD SCHOOL OF BUSINESS
07.1988 - 06.1989
Skills
Administrative support
undefinedTimeline
Mortgage Recording Specialist
Visonet Systems
07.2020 - 04.2021
PROGRAM COORDINATOR
A LINE STAFFING/Centene
02.2019 - 06.2020
PATIENT CARE COORDINATOR
WALGREENS
12.2016 - 11.2019
CLERICAL
XOME SETTILEMENT SOLUTIONS
11.2015 - 04.2016
CLERICAL TAX DEPARTMENT
Mortgage Connect LP
01.2015 - 10.2015
QUALITY ASSURANCE SPECIALIST/PHONE OPERATOR
National Link
04.2010 - 06.2014
Clerical Support Specialist
Boston National Title
04.2004 - 11.2022
undefined
SECRETARIAL PROGRAM – BRADFORD SCHOOL OF BUSINESS
07.1988 - 06.1989
High School Diploma -
Aliquippa High School
08.1984 - 06.1988
MEDICAL BILLING/CODING - undefined
GARFIELD INSTITUTE
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