Johnna Kranak
Aliquippa,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Patient Support Specialist
Blink Rx
Pittsburgh, PA
04.2023 - Current
- Referred customers to appropriate resources when needed such as financial assistance programs or support groups.
- Performed data entry tasks in order to update patient accounts accurately.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Maintained accurate medical records in accordance with HIPAA regulations.
Clerical Support Specialist
Boston National Title
Coraopolis, PA
04.2021 - 11.2022
- Assisted with copying, scanning, and faxing documents as needed.
- Performed data entry tasks using various software applications.
- Created spreadsheets in Excel for tracking inventory levels.
- Inputted customer information into a database system.
- Handled all incoming correspondence including emails, letters, and packages.
- Supported office clerical functions using word processing and other software, email and office machines.
Mortgage Representative
Vision Net Systems
Pittsburgh, PA
07.2020 - 04.2021
- Scanned paper documents into electronic format when needed.
- Created new folders for incoming records as needed.
- Responded to customer inquiries via email or telephone.
- Performed general office duties such as filing, photocopying, faxing, mailing packages.
Medical Customer Service Associate
A Line Staffing/Centene
Pittsburgh, PA
02.2019 - 06.2020
- Scheduled appointments for patients and communicated appointment reminders via phone or email.
- Processed incoming calls from customers and routed them to the appropriate department or personnel.
- Collaborated with other departments within the organization in order to resolve customer concerns quickly and efficiently.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Registered patients by verifying records to update computer system and patient charts.
- Referred patients to appropriate professionals and services.
Medical Customer Service Representative
AllianceRx Walgreens Prime
Pittsburgh, PA
12.2016 - 11.2019
- Answered incoming calls and responded to customer inquiries in a timely manner.
- Collected patient demographic and insurance information for new patients.
- Resolved customer complaints promptly and professionally.
- Verified patient eligibility for benefits according to healthcare policies and procedures.
- Referred customers to appropriate resources when needed such as financial assistance programs or support groups.
- Performed data entry tasks in order to update patient accounts accurately.
- Communicated effectively with various departments within the organization in order to resolve customer issues quickly.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Clerical Assistant
Xome Settlement Solutions
Coraopolis, PA
11.2015 - 04.2016
- Provided administrative support for staff members.
- Generated reports using database software programs.
- Inputted data into spreadsheets for tracking purposes.
- Performed data entry tasks with accuracy and speed.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Prepared shipping packages by printing packing labels and verifying orders.
Clerical Office Assistant
Mortgage Connect LP
Coraopolis, PA
01.2015 - 10.2015
- Entered customer orders into computer database system accurately.
- Performed data entry tasks such as entering new customer information into database system.
- Assisted with mailings by sorting and distributing incoming mail daily.
- Prepared outgoing mail by addressing envelopes and affixing postage stamps.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Phone Operator
National Link LP
Coraopolis, PA
04.2010 - 06.2014
- Answered incoming calls and directed them to the appropriate department or individual.
- Maintained a professional demeanor while handling customer calls.
- Transferred calls to other departments as needed.
- Updated customer accounts with new information from callers.
- Greeted callers and identified their needs quickly and accurately.
- Provided accurate information regarding company services, procedures, and policies.
- Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Connected incoming calls quickly using multi-line telephone system to minimize hold times.
- Greeted visitors and assisted by answering general questions and directed to desired office.
Education
High School Diploma -
Aliquippa High School
Aliquippa, PA06.1988
Skills
- Customer Service
- Patient Relations
- Medication Administration
- Data Entry
- Call Management
- Inbound and Outbound Calling
- Credit Card Payment Processing
- High-Energy Attitude
Timeline
Patient Support Specialist
Blink Rx
04.2023 - Current
Clerical Support Specialist
Boston National Title
04.2021 - 11.2022
Mortgage Representative
Vision Net Systems
07.2020 - 04.2021
Medical Customer Service Associate
A Line Staffing/Centene
02.2019 - 06.2020
Medical Customer Service Representative
AllianceRx Walgreens Prime
12.2016 - 11.2019
Clerical Assistant
Xome Settlement Solutions
11.2015 - 04.2016
Clerical Office Assistant
Mortgage Connect LP
01.2015 - 10.2015
Phone Operator
National Link LP
04.2010 - 06.2014
High School Diploma -
Aliquippa High School
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