Johnna Mocniak

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Delivered prompt service to prioritize customer needs.
• Shadowed new training classes to help understand the job and how to be successful in the role.

Lead driver for over 65 employees, duties required inspecting vans, verifying fuel credit cards, while responsible for optimizing customer satisfaction by transporting and delivering goods in a safe timely manner. Developed being in a leadership role within the team by answering questions, training new hires, and assisting with management daily. Strong organizational and time management abilities as well as independency.

Worked independently to accomplish daily goals such as promoting great customer service, counting cash drawers and bank deposits, processing shipments and stock, closing the store and other light tasks.