Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Johnna Richey

Edmond,OK

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Office Assistant

America Welding Supply
Cushing, OK
07.2022 - Current
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained an organized filing system of paper documents and electronic files.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Maintained business records by updating customer information.
  • Dispersed incoming mail to correct recipients throughout office.
  • Delivered messages and ran errands.

Shipt Shopper

Shipt
Montgomery, AL
10.2020 - 07.2021
  • Pick, pack, deliver, and restock items from local stores to customers' homes in an efficient manner.
  • Ensure that all food is handled properly according to safety guidelines.
  • Meet deadlines for assigned tasks while maintaining high standards of work quality.
  • Inspect expiration dates on products before delivering them to customers' homes.
  • Accurately read and follow customer order instructions.
  • Remain organized throughout shifts by managing multiple orders at once.
  • Track progress of orders using Shipt mobile app and other technology tools provided by the company.
  • Communicate efficiently with customers about their orders.
  • Load groceries into vehicle for delivery to customers' homes.
  • Provide excellent customer service throughout the delivery process.
  • Handle special requests from customers such as substitutions or additional items.

Cake Decorator

Owned
Sumter, SC
04.2010 - 12.2014
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
  • Decorated cakes for special occasions, showers, birthdays and christenings.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
  • Troubleshot any issues that arose during the cake decorating process.
  • Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
  • Assisted customers in selecting appropriate cake designs for their events.
  • Incorporated creative elements into cake designs as requested by clients.
  • Assembled multiple tiers of cakes with precision and stability.
  • Handled cash, credit card and check transactions.

Retail Supervisor

AAFES
Bolling AFB, Washington, DC
  • Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
  • Performed daily audits of merchandise displays, pricing accuracy and store security measures.
  • Ensured compliance with all safety regulations, policies and procedures.
  • Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Directed and supervised staff performance.
  • Counted and balanced registers.

Retail Store Manager

Fort America
Pentagon, VA
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Built and maintained strong working relationships with team members.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Organized new stock for floor placement.
  • Ensured all safety protocols were followed at all times by staff members.
  • Supervised cash drawer balances and deposits of store receipts.

Daycare Assistant

Givens Daycare
Wichita Falls, TX
  • Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
  • Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
  • Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
  • Ensured safety of the children by monitoring their play areas and activities throughout the day.
  • Provided supervision and care to young children ranging from infants to pre-school age.
  • Developed positive relationships with parents through communication about their child's daily activities.
  • Managed crafts and other hands-on activities to engage kids and promote development.

Education

High School Diploma -

Stroud High School
Stroud, OK
05-1998

Some College (No Degree) - Business Administration And Management

Central Texas College
Killeen, TX

Skills

  • Scanning and Copying
  • File Organization
  • File Management
  • Store Opening and Closing
  • Problem-Solving
  • Friendly and Outgoing
  • Dependable and Reliable
  • Highly Motivated
  • Food Handling Safety
  • Cake Decoration
  • Social Media Promotion
  • Design Techniques

Affiliations

Bolling

I enjoyed being a Daisy Girl Scout leader for 3 years. I helped 12 girls earn patches by completing group as well as individual tasks.

While my children were elementary school aged I volunteered regularly with their class and field trips.

I started a small cake decorating business out of my home for several years. I started decorating in South Carolina and then again after we moved to Alaska. I still enjoy baking for family and friends.

I did all of these while traveling to where ever the Air Force sent us.

Timeline

Office Assistant

America Welding Supply
07.2022 - Current

Shipt Shopper

Shipt
10.2020 - 07.2021

Cake Decorator

Owned
04.2010 - 12.2014

Retail Supervisor

AAFES

Retail Store Manager

Fort America

Daycare Assistant

Givens Daycare

High School Diploma -

Stroud High School

Some College (No Degree) - Business Administration And Management

Central Texas College
Johnna Richey