Johnna Richey
Edmond,OK
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Office Assistant
America Welding Supply
Cushing, OK
07.2022 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Maintained business records by updating customer information.
- Dispersed incoming mail to correct recipients throughout office.
- Delivered messages and ran errands.
Shipt Shopper
Shipt
Montgomery, AL
10.2020 - 07.2021
- Pick, pack, deliver, and restock items from local stores to customers' homes in an efficient manner.
- Ensure that all food is handled properly according to safety guidelines.
- Meet deadlines for assigned tasks while maintaining high standards of work quality.
- Inspect expiration dates on products before delivering them to customers' homes.
- Accurately read and follow customer order instructions.
- Remain organized throughout shifts by managing multiple orders at once.
- Track progress of orders using Shipt mobile app and other technology tools provided by the company.
- Communicate efficiently with customers about their orders.
- Load groceries into vehicle for delivery to customers' homes.
- Provide excellent customer service throughout the delivery process.
- Handle special requests from customers such as substitutions or additional items.
Cake Decorator
Owned
Sumter, SC
04.2010 - 12.2014
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Troubleshot any issues that arose during the cake decorating process.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Assisted customers in selecting appropriate cake designs for their events.
- Incorporated creative elements into cake designs as requested by clients.
- Assembled multiple tiers of cakes with precision and stability.
- Handled cash, credit card and check transactions.
Retail Supervisor
AAFES
Bolling AFB, Washington, DC
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Ensured compliance with all safety regulations, policies and procedures.
- Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Directed and supervised staff performance.
- Counted and balanced registers.
Retail Store Manager
Fort America
Pentagon, VA
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Handled cash register transactions accurately while providing excellent customer service.
- Coordinated stock replenishment processes as needed based on sales trends.
- Organized new stock for floor placement.
- Ensured all safety protocols were followed at all times by staff members.
- Supervised cash drawer balances and deposits of store receipts.
Daycare Assistant
Givens Daycare
Wichita Falls, TX
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Developed positive relationships with parents through communication about their child's daily activities.
- Managed crafts and other hands-on activities to engage kids and promote development.
Education
High School Diploma -
Stroud High School
Stroud, OK05-1998
Some College (No Degree) - Business Administration And Management
Central Texas College
Killeen, TXSkills
- Scanning and Copying
- File Organization
- File Management
- Store Opening and Closing
- Problem-Solving
- Friendly and Outgoing
- Dependable and Reliable
- Highly Motivated
- Food Handling Safety
- Cake Decoration
- Social Media Promotion
- Design Techniques
Affiliations
Bolling
I enjoyed being a Daisy Girl Scout leader for 3 years. I helped 12 girls earn patches by completing group as well as individual tasks.
While my children were elementary school aged I volunteered regularly with their class and field trips.
I started a small cake decorating business out of my home for several years. I started decorating in South Carolina and then again after we moved to Alaska. I still enjoy baking for family and friends.
I did all of these while traveling to where ever the Air Force sent us.
Timeline
Office Assistant
America Welding Supply
07.2022 - Current
Shipt Shopper
Shipt
10.2020 - 07.2021
Cake Decorator
Owned
04.2010 - 12.2014
Retail Supervisor
AAFES
Retail Store Manager
Fort America
Daycare Assistant
Givens Daycare
High School Diploma -
Stroud High School
Some College (No Degree) - Business Administration And Management
Central Texas College