Johnni Cain
Hertford,NC
Summary
An efficient Dispatcher with substantial experience in managing fleet and personnel operations.
Known for effectively coordinating staff and resources for seamless communication. Possessing strong problem-solving skills and commitment to promptly resolving issues.
A hardworking, dependable, and passionate job seeker with strong organizational skills. I am prepared to assist the team achieve company goals.
Overview
17
17
years of professional experience
Work History
Tow Truck Dispatcher
Risoldis Automotive
07.2019 - Current
- Provide exceptional service, addressing customer inquiries and handling complaints professionally.
- Collaborate closely with law enforcement agencies to promptly respond to accident scenes or roadside assistance needs.
- Ensure timely payments from clients by accurately processing invoices and following up on outstanding balances when needed.
- Apply effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Optimize route planning for faster service delivery while minimizing fuel costs for the company.
- Maintains open lines of communication with drivers throughout their shifts, offering assistance as needed.
Office Secretary
McElven Fuel Oil
01.2015 - 06.2019
- Managed filing system, accurately entered data, and completed essential clerical tasks.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Responsible for keeping track of the office supplies inventory by regularly checking the stock levels and ordering new supplies as needed.
Office Assistant
Rambo Trucking
06.2007 - 01.2015
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Coordinated travel arrangements for staff members.
- Collaborated with various departments to complete assigned tasks.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Created and maintained detailed records of all office activities.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Education
Pemberton Township High School
Pemberton, NJ06.2003
Skills
- Prioritizing calls
- Reliable
- Strategy Development
- Traffic Monitoring
- Customer Relationship Management
- Call Center Software
- Proficient with Microsoft Office
- Organizational proficiency
Timeline
Tow Truck Dispatcher
Risoldis Automotive
07.2019 - Current
Office Secretary
McElven Fuel Oil
01.2015 - 06.2019
Office Assistant
Rambo Trucking
06.2007 - 01.2015
Pemberton Township High School