Johnnie Anderson
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Texas Coalition For Animal Protection
06.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Team Leader
Whataburger
10.2018 - 07.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Education
Associate of Arts - Art History
Eastfield College
Mesquite, TXHigh School Diploma -
Will Rogers College High School
Tulsa, OKSkills
- Report Creation
- Customer Service
- Managing Multiple Tasks
- Order Processing
- Stocking and Replenishing
- Active Listening
- Merchandise Orders and Exchanges
- Recordkeeping Strengths
- Typing Proficiency
- Conflict Resolution
Timeline
Customer Service Representative
Texas Coalition For Animal Protection
06.2021 - 06.2023
Team Leader
Whataburger
10.2018 - 07.2021
Associate of Arts - Art History
Eastfield College
High School Diploma -
Will Rogers College High School
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