Johnnie Hunt
Groveport,Ohio
Summary
Dynamic retail professional with expertise in customer service and sales, honed at O'Reilly Auto Parts. Proven ability to enhance customer satisfaction and drive sales through effective communication and upselling strategies. Skilled in inventory management and cash handling, consistently achieving high accuracy and efficiency. Recognized for building strong customer relationships and fostering team collaboration.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
2026
2026
years of professional experience
Work History
Retail Sales Specialist
O'Reilly Auto Parts
11.2023 - Current
- Delivered exceptional customer service, addressing inquiries and resolving concerns effectively.
- Assisted customers in selecting automotive parts, enhancing their shopping experience and product knowledge.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of products on shelves.
- Trained new team members on sales procedures and product offerings, fostering a knowledgeable workforce.
- Implemented promotional displays to increase product visibility and drive sales within the store environment.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
Cashier
BP Englefield Oil
07.2023 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances throughout shifts.
- Managed inventory restocking and organized product displays effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Shift Manager
Advanced Auto Parts
03.2023 - 07.2023
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new team members on effective customer service techniques.
- Resolved customer inquiries and complaints, improving overall satisfaction ratings.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Cashier
BP Englefield Oil
08.2022 - 03.2023
- Assisted customers with inquiries, ensuring high satisfaction levels.
- Collaborated with team members to streamline checkout processes.
- Trained new staff on cash handling procedures and customer service standards.
- Implemented improvements in checkout speed, enhancing overall customer experience.
- Monitored store promotions and communicated updates to customers proactively.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Driver
Johnson Towing
2011 - 2012
- Operated tow trucks for vehicle recovery and transport, ensuring safe handling of various vehicle types.
- Conducted routine vehicle inspections to maintain operational safety and compliance with regulations.
- Communicated effectively with customers to provide updates and resolve issues during towing operations.
- Implemented efficient route planning to reduce response times and enhance service delivery.
- Maintained accurate records of daily operations, including vehicle mileage and service logs.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Assistant Store Manager
Certified #104
2005 - 2011
- Oversaw daily operations, ensuring efficiency in inventory management and customer service.
- Trained and mentored staff on store policies and best practices for enhanced performance.
- Implemented visual merchandising strategies to improve product presentation and sales impact.
- Analyzed sales data to identify trends, optimizing stock levels and promotional activities.
- Enhanced customer satisfaction through effective conflict resolution and tailored service approaches.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Fuel Station Attendant
Kroger
2004 - 2005
- Operated fuel dispensing systems, ensuring compliance with safety protocols and regulations.
- Assisted customers with fuel purchases, providing exceptional service and support.
- Maintained cleanliness and organization of fueling areas to enhance customer experience.
- Monitored inventory levels, coordinating timely replenishment of fuel supplies.
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
- Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
- Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
- Streamlined payment processes through the use of cash registers, card readers, and mobile payment systems for fast transactions.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH06-2005
Skills
- Multitasking efficiency
- Problem-solving
- Effective communication
- Time management capabilities
- Cash handling accuracy
- Interpersonal relationship building
- Sales expertise
- Loss prevention awareness
- Teamwork
- Customer service
- Friendly and outgoing
- Customer assistance
- Shelf stocking
- Cash handling
- Customer engagement
- Relationship building
- Flexible schedule
- Cash register operation
- Retail sales
- Stocking and receiving
- Professional appearance
- Retail store operations
- POS system operations
- Cash drawer balancing
- Upselling strategies
- Suggestive selling
- Display setup
- Policy and procedure adherence
Timeline
Retail Sales Specialist
O'Reilly Auto Parts
11.2023 - Current
Cashier
BP Englefield Oil
07.2023 - 10.2023
Shift Manager
Advanced Auto Parts
03.2023 - 07.2023
Cashier
BP Englefield Oil
08.2022 - 03.2023
Driver
Johnson Towing
2011 - 2012
Assistant Store Manager
Certified #104
2005 - 2011
Fuel Station Attendant
Kroger
2004 - 2005
High School Diploma -
Groveport Madison High School