Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Timeline
Generic

Johnnie Renfroe

Cana,GA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

ADMINISTRATIVE ASSISTANT I

MvRecovery
01.2018 - Current
  • Reviewing assigned cases for LPR and sending them to the correction location for caseworkers to process
  • Supported executive staff
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Work voluntary and impound cases

Senior Specialist / Vendor Administrator

Carmax Auto Finance
07.2004 - 08.2017
  • Reviewing assigned cases to the departments ensuring all appropriate steps had been completed
  • Elevated customer calls to provide a resolution
  • Providing feedback to associates with monitors and audits of phone calls and case review
  • Monitoring vendor performance and providing feedback on scheduled calls
  • Setting goals for the department
  • Review and reconcile losses to ensure goals are met

Customer Service / Lead

MCI
09.2001 - 07.2004
  • Outbound calls for local phone service
  • Reviewing best options for service plans with customers
  • Training new associates
  • Reviewing outbound calls with associates to provide feedback

Education

High School Diploma -

Houston R1 High School
Houston
05.1999

Skills

  • Scheduling
  • Document Control
  • Database Management
  • Meeting planning
  • Workflow Optimization
  • Policy Implementation
  • Business Development

Certification

GALR Member

CARS Certification

Volunteer Work

Cobb Co Election Poll Manager 2012 - Present 

Kell High School PTSA Treasure 2015 - 2017

Kell Lacrosse Treasure 2012 - 2017 

Timeline

ADMINISTRATIVE ASSISTANT I

MvRecovery
01.2018 - Current

Senior Specialist / Vendor Administrator

Carmax Auto Finance
07.2004 - 08.2017

Customer Service / Lead

MCI
09.2001 - 07.2004

High School Diploma -

Houston R1 High School

Similar Profiles

CREATE PROFILE
Johnnie Renfroe