Johnny Alvarez
1003 S. Hilda St,CA
Summary
Dynamic leader with a proven track record at Select/Employbridge, enhancing operational efficiency and fostering client relationships. Expert in strategic planning and staff development, I've successfully mentored teams to exceed targets, achieving significant market share growth. Skilled in multi-million dollar P&L management and team leadership, my approach boosts profitability and cultivates a culture of continuous improvement.
Overview
17
17
years of professional experience
Work History
Regional Manager
Select/Employbridge
01.2016 - 10.2024
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established and maintained operational standards for [Number] locations.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Area Manager
Select Staffing
01.2010 - 01.2015
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Developed and implemented strategies to improve customer service and increase sales.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Built relationships with customers and community to establish long-term business growth.
Branch Manager
Select Staffing
05.2007 - 01.2010
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Education
High School Diploma -
Fullerton High School
Fullerton, CA06-1982
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Multi-million dollar P&L management
- Customer and vendor relations
- Leadership Development
- Team Leadership
- Leadership skills
- Client Relationship Building
- Goal Setting and Performance Metrics
- Recruiting and Hiring
- Training and coaching
- Team Building Practices
- Staff Development
Accomplishments
Run the #1 Region with over 5 years 2017-2022 with over $65 million Revenue. $12 million GP. 3.2 million EBITDA
Region with the highest fill ratio % at 98% in the last 5 yrs.
Awarded the best region culture for the company for straight 10 years at 98% satisfaction.
Languages
Spanish
Full Professional
Timeline
Regional Manager
Select/Employbridge
01.2016 - 10.2024
Area Manager
Select Staffing
01.2010 - 01.2015
Branch Manager
Select Staffing
05.2007 - 01.2010
High School Diploma -
Fullerton High School
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