Johnny Ceasar
Chicago,IL
Summary
Hospitality and customer service professional with experience in luxury hotels, dining, and retail. Skilled in delivering exceptional guest experiences, driving sales, and thriving in fast-paced environments.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Server
Hornblower Group
Chicago, IL
07.2025 - 09.2025
- Delivered exceptional food and beverage service to guests aboard luxury dining cruises, ensuring a memorable on-board experience.
- Provided professional, attentive service while maintaining awareness of safety procedures in a marine environment.
- Assisted guests with menu selections, dietary accommodations, and beverage pairings.
- Coordinated with kitchen and bar staff to ensure timely and accurate delivery of meals and drinks.
- Set up and broke down dining areas before and after each cruise, maintaining cleanliness and presentation standards.
- Handled multiple tables and large events efficiently while maintaining a high level of guest satisfaction.
- Supported special events such as weddings, corporate functions, and private charters with polished and professional service.
Door/Bellhop
The Pendry
Chicago, IL
08.2024 - 07.2025
- Assisted guests with luggage upon arrival and departure, ensuring all items were handled carefully and efficiently.
- Opened doors, greeted guests by name when possible, and provided courteous assistance at all entry points.
- Coordinated with the front desk, concierge, and valet teams to ensure smooth guest arrivals and departures.
- Escorted guests to their rooms, provided brief orientations on hotel amenities, and offered personalized assistance throughout their stay.
- Arranged transportation services, handled taxi requests, and provided local area information and recommendations.
- Assisted with package deliveries, storage requests, and special guest needs promptly and discreetly.
- Maintained a clean, organized, and professional lobby and entrance area at all times.
- Anticipated guest needs and provided proactive service consistent with luxury hospitality standards.
- Upheld Pendry’s brand values by demonstrating professionalism, attention to detail, and a refined sense of guest care.
Desk Associate
Jewels Osco
Chicago, Illinois
04.2024 - 08.2024
- Provided excellent customer service by assisting with returns, exchanges, and product inquiries.
- Processed money orders, Western Union transfers, lottery sales, and bill payments accurately.
- Handled customer complaints and resolved issues professionally to ensure satisfaction.
- Managed phone calls, price checks, and store information requests promptly and courteously.
- Operated POS systems to process transactions, refunds, and special orders efficiently.
- Balanced cash drawers and maintained accurate financial records for all front-end transactions.
Cashier
Sweetgreen
Chicago, Illinois
02.2024 - 04.2024
- Delivered friendly, attentive service to every guest in a high-volume, fast-paced restaurant environment.
- Accurately processed customer orders and payments while maintaining speed, accuracy, and professionalism.
- Assisted guests with menu choices, explaining ingredients, dietary options, and customization possibilities.
- Collaborated with kitchen and prep teams to ensure orders were prepared correctly and efficiently.
- Handled customer concerns promptly and professionally to ensure a positive dining experience.
- Maintained cleanliness and organization at the front counter, dining area, and condiment stations.
- Balanced cash drawers, processed mobile payments, and ensured all transactions were completed correctly.
Electronics Sales Associate
Walmart
Chicago, Illinois
10.2023 - 02.2024
- Delivered expert assistance to customers in selecting electronics such as smartphones, laptops, TVs, and gaming devices based on their needs and budget.
- Demonstrated in-depth product knowledge and explained technical features, compatibility, and performance differences clearly and confidently.
- Used strong sales techniques to promote accessories, protection plans, and upgrades to maximize revenue.
- Stayed up to date on the latest technology trends, product releases, and digital innovations to provide accurate recommendations.
- Assisted customers with basic device setup, troubleshooting, and product demonstrations to enhance their experience.
- Processed transactions quickly and accurately while ensuring customer satisfaction and loyalty.
Retail Sales Associate
Rainbow
Chicago, IL
07.2023 - 09.2023
- Delivered personalized fashion styling and outfit recommendations to help customers express their individual style.
- Created eye-catching visual displays and styled mannequins to showcase key trends, seasonal collections, and new arrivals.
- Maintained an in-depth knowledge of current fashion trends and store promotions to enhance customer engagement and drive sales.
- Organized and executed floor sets, window displays, and visual updates according to company brand standards.
- Ensured the sales floor was neat, organized, and visually appealing to maximize customer interest and traffic.
- Assisted with fitting room service, offering styling advice and coordinating complementary pieces to boost sales.
- Processed transactions accurately while providing exceptional customer service and building repeat clientele.
Education
William H Wells
Chicago, ILSkills
- Customer Service & Guest RelationsHospitality & Front-of-House Operations
- Strong background in luxury guest service
- Sales & Merchandising
Food & Beverage Service
Organization & Multitasking
Technical & System Skills
Timeline
Server
Hornblower Group
07.2025 - 09.2025
Door/Bellhop
The Pendry
08.2024 - 07.2025
Desk Associate
Jewels Osco
04.2024 - 08.2024
Cashier
Sweetgreen
02.2024 - 04.2024
Electronics Sales Associate
Walmart
10.2023 - 02.2024
Retail Sales Associate
Rainbow
07.2023 - 09.2023
William H Wells