Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Johnny Garcia

San Diego,CA

Summary

Highly experienced customer service specialist, known for exemplary team building and project oversight skills. Gifted at working with all types of personalities, with a performance history of developing strong collaborative relationships and delivering impressive results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Member Services Representative - On Site

Club San Diego
04.2023 - Current
  • Provide outstanding and professional member service, checking members into and out of the club and receiving payment by cash, credit cards, vouchers, or automatic debits.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Ensure cleanliness of the entire building, including but not limited to rooms, venues, alleyway front of building/sidewalk, and showers.

Medical Administrative Assistant - Remote

Perlman Clinic
02.2023 - 04.2023
  • Answering multi-phone line systems, project management, insurance verification (PPOs and HMOs), charting, checking patients in and out, collecting co-pays, inventory management, referrals, and scheduling.
  • Managing and interfacing with Epic EMR system, while maintaining patients’ private health information.

Customer Experience Associate - Remote

PrAna
11.2022 - 01.2023
  • Delivered exceptional customer service by leveraging extensive knowledge of products and services a creating welcoming, positive experiences.
  • Contacts may include inquiries such as placing orders, assisting with existing orders, warranty, billing, shipping, and general customer questions.

Sales, Planning & Analysis Representative - Hybrid

Shamir Insight Inc.
09.2021 - 09.2022
  • Main POC for a sales team of 30+ Account Executives, 4 Regional Managers, and Executive Leaders.
  • Enabled sales operations to run smoothly through effective management of the department's workflows and processes. Collaborating with multiple departments.

Customer Service Representative - Hybrid

Shamir Insight Inc.
01.2020 - 09.2021
  • Answered 85+ (avg.) calls per day exceeding quota by +15%.
  • Maintained operational proficiency in coordinating domestic travel accommodations for executives, sales management, and accounts executives, arranging for airfare, hotel, and rental car reservations
  • Collaborated with executive management to improve customer service processes and support structures company-wide.

Keyholder + Marketing Manager - On Site

Bath & Body Works
07.2017 - 01.2020
  • Responsible for opening and closing a store, managing 10+ associates, and applying brand updates promptly.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed all marketing materials and updates from the Brand and planned floor sets effectively.
  • Creating floorplans for seasonal updates and collaborating with the store & regional manager for approvals.

Education

San Diego High School; Business & Leadership

Skills

  • Critical thinking and problem-solving
  • Teamwork and collaboration
  • Professionalism and strong work ethic
  • Oral and written communication skills
  • Leadership qualities
  • Ability to quickly grasp new concepts

Certification

  • Certified – Excel 2019 Introduction
  • Certified – Excel 2019 Intermediate
  • Certified – Microsoft 365 Training
  • Certified – Operational Excellence Languages

Timeline

Member Services Representative - On Site

Club San Diego
04.2023 - Current

Medical Administrative Assistant - Remote

Perlman Clinic
02.2023 - 04.2023

Customer Experience Associate - Remote

PrAna
11.2022 - 01.2023

Sales, Planning & Analysis Representative - Hybrid

Shamir Insight Inc.
09.2021 - 09.2022

Customer Service Representative - Hybrid

Shamir Insight Inc.
01.2020 - 09.2021

Keyholder + Marketing Manager - On Site

Bath & Body Works
07.2017 - 01.2020

San Diego High School; Business & Leadership

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