Johnny Jones
Summary
Dynamic professional with a proven track record in customer service and cash handling at Dollar General. Recognized for enhancing customer satisfaction and loyalty through effective conflict resolution and team collaboration. Skilled in training and mentoring new staff, ensuring operational efficiency while maintaining high standards of service.
Overview
4
4
years of professional experience
Work History
Key Holder
Dollar General
04.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Kitchen Steward
Four Winds Casino
02.2023 - 06.2024
- Washed utensils, cookware, dishes and trays.
- Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
- Maintained high standards of cleanliness in the kitchen, resulting in improved health and safety inspections.
- Drained, stacked and dried items after washing.
- Collaborated with team members to ensure smooth kitchen operations during peak hours.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
Service Crew Member
Morgan Thermal Ceramics
03.2021 - 09.2023
- Collaborated with team members to meet high standards of service during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Education
GED -
Westport T.A..PP
Louisville, KYNo Degree - Carpentry, Electrical ,Plumbing, Remodel Management
TRADS & SPEIAL SKILLS
Louisville, KYSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
Timeline
Key Holder
Dollar General
04.2024 - Current
Kitchen Steward
Four Winds Casino
02.2023 - 06.2024
Service Crew Member
Morgan Thermal Ceramics
03.2021 - 09.2023
GED -
Westport T.A..PP
No Degree - Carpentry, Electrical ,Plumbing, Remodel Management
TRADS & SPEIAL SKILLS
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<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG