Johnny Kroll
New York
Summary
Highly adaptable, socially skilled, and professional cum laude college graduate with a diverse background encompassing six years of experience in restaurant and bar supervision, retail management, and customer relations. Recognized by colleagues for being proactive and responsible. Exudes confidence in abilities throughout professional journey.
Overview
4
4
years of professional experience
Work History
Bartender and Server
The Grey Dog - West Village
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Guest Service Representative
Broadway.com
08.2022 - 11.2022
- Handled an average of 30-40 calls per day, engaging with customers in a friendly, courteous, and professional manner
- Responded to a large number of calls related to product and service inquiries (e.g., technical support, ticket sales, refunds, etc.)
- Able to take calls independently after two training days, fully functioning in the office without supervision within the first week
Full-Time Educator
Lululemon NYC SoHo
11.2020 - 11.2022
- Hailed as an extremely proficient sales associate in the top-selling and second largest location in NYC
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory, ensuring accuracy
- Often lead floors of the store when necessary
Server and Shift Lead
Burger and Lobster NYC
02.2021 - 01.2022
- Check in with customers to ensure they are enjoying their meals and take action to resolve any problems that may arise
- Collect payments and give change in a fast and accurate manner
- Fast memorization and translation of menu items including, but not limited to, food, wine, and daily specials
- Helped open new location and was specifically asked to transfer due to exceptional work at both locations
Education
BFA - Musical Theatre
Drake University
Des Moines, IA05.2020
Skills
- Customer service
- Restaurant experience
- Communication skills
- Computer literacy
- Time management
- Strong multitasking
- Highly reliable
- Team player attitude
- Intermediate French (7 Years)
Timeline
Bartender and Server
The Grey Dog - West Village
04.2023 - Current
Guest Service Representative
Broadway.com
08.2022 - 11.2022
Server and Shift Lead
Burger and Lobster NYC
02.2021 - 01.2022
Full-Time Educator
Lululemon NYC SoHo
11.2020 - 11.2022
BFA - Musical Theatre
Drake University
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