Johnny Lee Sturdivant, Jr.
Miami Gardens,FL
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Police Complaint Supervisor 2
Miami Dade Sheriff's Office
12.2016 - Current
- Responsible for overseeing floor operations.
- Reviewing and correcting yearly evaluations completed by Police Complaint Supervisor 1.
- Reviewing work and paperwork submitted by Police Complaint Supervisor 1 and Police Complaint Officer to ensure compliance with agency policies and procedures, and to support efficient and effective shift operations.
- Evaluating trainee assessments submitted by Communication Training Officers.
- Completing monthly trainee evaluations.
- Conducting weekly meetings with trainees and their assigned Communication Training Officers.
- Monitoring and evaluating random calls taken by Police Complaint Officers.
- Conducting interviews for potential new recruits.
- Serving as an instructor for training academy classes for new hires.
- Reviewing, processing, and approving payroll.
- Performing data entry tasks.
- Demonstrating thorough knowledge and education within the criminal justice sector, as well as management and leadership expertise.
- Reviewing emergency, non-emergency, and medical calls with all employees, including Police Complaint Supervisor 1, and providing constructive feedback for improvement.
- Answering criminal justice and criminal law-related questions for both the general public and employees.
- Completing and processing yearly evaluations for Police Complaint Supervisor 1.
- Assisting the Communications Shift Commander in analyzing and revising operational policies and procedures.
- Receiving and following up on complaints or questions from the public and users concerning dispatch and 911 operations.
- Ensuring that subordinates comply with established agency, bureau, and shift procedures, policies, and directives.
- Writing, processing, and presenting discipline or counseling to employees.
- Maintaining awareness of union and county policies and procedures.
Police Complaint Supervisor 1
Miami Dade Sheriff's Office
05.2010 - 12.2016
- Training and retraining employees to address weaknesses, discipline, and counseling employees as needed.
- Demonstrating thorough knowledge and education within the criminal justice sector, as well as management and leadership expertise.
- Reviewing emergency, non-emergency, and medical calls with all employees and providing constructive feedback for improvement.
- Answering criminal justice and criminal law-related questions for the general public and employees.
- Completing and presenting performance evaluations.
- Maintaining thorough records of employee performance.
- A highly skilled, diverse professional with strong business development techniques and services.
- Processing payroll.
- Completing daily, weekly, and monthly reports.
- Completing daily seating assignments.
- Disciplining and counseling employees when necessary.
- Performing data entry tasks.
- Serving as Communications Training Officer.
- Acting as Police Complaint Supervisor 2.
Police Complaint Officer
Miami Dade Sheriff's Office
07.2004 - 10.2012
- Receiving and processing incoming 911 calls for service in unincorporated Miami Dade County and 29 municipal areas.
- Screening all 911 calls for service.
- Providing emergency medical dispatch assistance and instructions, and supporting all police-related services.
- Answering criminal justice and criminal law-related questions.
- Logging all privately towed vehicles and repossessions for tow truck companies in Miami Dade County.
- Consistently meeting deadlines, demonstrating strong organizational skills, and establishing good rapport at all levels.
- Serving as Communications Training Officer.
Quality Assurance Representative
Tracfone Wireless, Inc
11.2003 - 07.2004
- Monitoring pre-recorded calls.
- Completing daily reports.
- Creating spreadsheets documenting agents’ names and scores using MS Word.
- Performing data entry tasks.
Quality Assurance Analyst Lead
Precision Response Corporation, Inc.
08.1999 - 01.2003
- Monitoring and grading calls for Priceline.com, GoAmerica, and Cendant accounts; grading emails for GoAmerica and Wynd accounts.
Education
Master of Science - Criminal Justice/Leadership Executive Management
Kaplan University
10-2011
Bachelor of Science - Criminal Justice
Kaplan University
02-2009
Associates of Arts - Criminal Justice
Kaplan University
08-2007
Skills
- Experienced with Microsoft Word, Publisher, PowerPoint, Excel, and Outlook
- Training and mentoring
- Staff management
- Customer service
- Attention to detail
- Goal oriented
- Decision-making
- Complex Problem-solving
- Staff discipline
- Analytical thinking
- Operations management
Affiliations
- Alpha Beta Kappa National Honors Society
- Cambridge Who’s Who
- Http://www.linkedin.com/profile/view?id='36308884&trk=tab_pro
Certification
- ITW (Certified Florida General Instructor)
- CPR Instructor
Timeline
Police Complaint Supervisor 2
Miami Dade Sheriff's Office
12.2016 - Current
Police Complaint Supervisor 1
Miami Dade Sheriff's Office
05.2010 - 12.2016
Police Complaint Officer
Miami Dade Sheriff's Office
07.2004 - 10.2012
Quality Assurance Representative
Tracfone Wireless, Inc
11.2003 - 07.2004
Quality Assurance Analyst Lead
Precision Response Corporation, Inc.
08.1999 - 01.2003
Bachelor of Science - Criminal Justice
Kaplan University
Associates of Arts - Criminal Justice
Kaplan University
Master of Science - Criminal Justice/Leadership Executive Management
Kaplan University