Johnny Razai
Houston
Summary
Dynamic Customer Service Manager with a proven track record at HIGH POINT, excelling in performance improvement and conflict resolution. Successfully led a team to enhance workflow efficiency, while developing training materials that elevated service standards. Expertise in inventory management and building strong community relationships to drive operational success.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
HIGH POINT
Houston
08.2020 - Current
- Managed team of 5 customer service representatives for $8.3M annual corporation
- Onboarding, continued training, and development for all customer service representatives
- Led team meetings to identify and implement solutions that enhanced overall performance and workflow
- Resolve escalated issues regarding ordering, deliveries, and customer service performances
- Work closely with purchasing departments and vendors to manage inventory and fulfill customer orders in an efficient time frame
- Created training materials for new customer service representatives to facilitate onboarding and skill development
- Provided quotations to sales representatives in the field.
Counter Manager
Dillards
Houston
10.2023 - 05.2024
- Monitored customer feedback and implemented improvements to enhance customer service.
- Implemented promotional strategies to enhance product visibility and sales.
- Collaborated with visual merchandising team to plan and execute store layout changes that improved product presentation.
- Analyze sales data and KPIs to assess departmental performance against targets
- Oversaw inventory management, ensuring stock levels met customer demands.
- Collaborated with vendors to maintain product quality and availability standards.
- Identified professional development opportunities within team and provided constructive feedback to support career growth.
Warehouse Associate
HIGH POINT
Houston
08.2019 - 08.2020
- Load and unload materials to and from designated storage areas such as racks, shelves, docks, and vehicles
- Executed loading and unloading of shipments to ensure timely delivery and inventory accuracy.
- Receive incoming freight in an organized and prompt manner while obtaining tracking information and proof of delivery for all shipments
- Clean, prep, and stage all orders in an organized manner to ensure satisfactory delivery
- Assisted management with inventory control by conducting product counts and reconciling discrepancies between system inventory levels and physical stock.
- Conducted quality assurance inspections on incoming products to ensure compliance with specifications.
- Operated warehouse management systems to monitor and update inventory levels in real-time.
Education
High School Diploma -
Mount Pleasant High School
San Jose06-2015
Skills
- Customer engagement
- Customer retention
- Inventory management
- Performance improvement
- Strategic planning
- Team development
- Partnership building
- Conflict resolution
- Presentations
- Relationship management
References
References available upon request.
Timeline
Counter Manager
Dillards
10.2023 - 05.2024
Customer Service Manager
HIGH POINT
08.2020 - Current
Warehouse Associate
HIGH POINT
08.2019 - 08.2020
High School Diploma -
Mount Pleasant High School