Johnny Sierra
Guest Expert
Brighton,CO
Summary
20+ years of experience giving excellent customer service. Great attitude and professional demeanor in the workplace. Longtime commitment and loyalty to each position and looking to break out to a new career and challenging adventures
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Embassy Suites Denver Central Park
Denver, CO
02.2016 - 06.2023
- Department head for Front of house food and beverage team, Manager on duty for 210 room, 7 floor hotel
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Scouted, Interviewed, hired, trained all restaurant staff and if necessary, handled termination
- Gained extensive knowledge with all things Point Of Sale from creating new items to sell to restructuring how daily operations were carried out.
- Followed specific steps to troubleshoot A.V., I.T., and inventory challenges, often in high pressure situations
Vice President
Muleface Ent
Aurora, CO
02.2010 - 04.2018
- Produced, recorded, mixed, mastered and marketed 3 Full length group (7 artists) albums releases, and Five solo artist album releases for Muleface entertainment LLC.
- Established performance goals for recording artists and provided methods for reaching milestones and outlined processes for achievement.
- Collaborated with President and C.E.O. to develop strategic initiatives and long term goals.
- Monitored industry trends, keeping current on latest changes in technology, and competition in industry.
- Proficient in multiple Digital audio workstations such as Reason, Mixcraft, Logic pro, and Cubase.
- Cultivated company-wide culture of innovation and originality.
Server/Bartender
Embassy Suites Denver Central Park
Denver, CO
02.2014 - 06.2016
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Bussed and reset tables to keep 56 table dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Bartender
Applebees Neighborhood Bar And Grille
Aurora, CO
10.2007 - 06.2016
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Learned and adapted to ever changing menu, standards and practices
- Worked with 5-6 talented servers and bartenders on shift to get food and drinks served properly on peak traffic evenings
- Increased sales significantly by upselling higher-end products to customers
Education
GED -
Arapahoe Community College
Littleton, CO 06.2001 - 06.2001
Skills
Performance improvement
Point of Sale (POS) system operation
Conflict resolution techniques
Passion for customer satisfaction
Food service background
Timeline
Restaurant Manager
Embassy Suites Denver Central Park
02.2016 - 06.2023
Server/Bartender
Embassy Suites Denver Central Park
02.2014 - 06.2016
Vice President
Muleface Ent
02.2010 - 04.2018
Server/Bartender
Applebees Neighborhood Bar And Grille
10.2007 - 06.2016
GED -
Arapahoe Community College
06.2001 - 06.2001