Johnny Taylor

Currently working as a sales associate herebin River Oaks district. Since working here as an associate the store was able to reach its monthly goal my first month working there. I was able to connect with shoppers who were getting to know the brand and also returning customers as well.

Worked as a sales associate here and got familiar with tights shape wear. It was an hourly and commission based salary. Worked with women and men of all ages and was my first step into Luxury Retail.

• Answered inbound customer service calls to assist with questions, concerns or problems.
• Leveraged scripts and other resources to answer questions and direct to appropriate resources.
• Updated customer records in CRM to document interactions.
• Recognized and documented trends in customer calls to facilitate process improvements.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.