Johnny Zucco
Boardman,OH
Summary
Detail-oriented Certified Personal Trainer and Fitness Trainer with 7+ years of experience in the health and wellness industry and over 20 years of customer service. Proven track record of enhancing client retention through exceptional customer service and personalized fitness programs. Skilled in program design, nutrition planning, and group fitness instruction, successfully guiding clients to achieve their fitness goals and improve overall wellness. Committed to fostering a supportive environment that promotes motivation and accountability.
Certified fitness professional equipped to enhance client health and performance. Proven track record in designing personalized workout plans, conducting fitness assessments, and providing nutritional guidance. Strong focus on collaboration and adapting to meet client needs. Skilled in motivating clients, demonstrating exercises, and ensuring safety. Reliable and results-driven with passion for fostering positive and energetic environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Personal Trainer
All About The Gains Fitness
09.2022 - Current
- Owner and Operator
- Utilized a variety of training methods including strength training, cardiovascular exercises, flexibility training, HIIT workouts, etc
- Increased client retention rate by XX% through exceptional customer service skills
- Educated clients on the importance of proper nutrition, hydration, sleep quality, stress management in achieving their fitness goals
- Collaborated with physical therapists or healthcare professionals when working with clients who had pre-existing conditions or injuries
- Provided ongoing support, guidance, and accountability to help clients stay motivated and committed to their fitness journey
- Conducted comprehensive fitness assessments to determine clients' baseline fitness levels and track progress over time
Fitness Trainer
Planet Fitness
11.2016 - 12.2024
- Led group fitness classes, providing instruction and motivation to participants of all fitness levels
- Developed personalized fitness programs for clients based on their individual goals, abilities, and health conditions
- Created nutrition plans tailored to each client's dietary needs and preferences, leading to improved overall wellness
- Monitored clients' progress regularly through measurements, body composition analysis, and performance evaluations
- Implemented effective strategies to help clients achieve weight loss goals, resulting in an average of XX pounds lost per client
- Instructed proper exercise techniques and ensured safety during workouts to prevent injuries
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Customer Service Representative
West Corporation Call Center
11.2007 - 08.2009
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Built rapport with customers through active listening, empathy, and personalized interactions
Lead Grocery Clerk
Sparkle Market
06.2000 - 04.2007
- Enhanced stock availability by efficiently managing inventory levels and reorder points.
- Reduced holding costs through optimization of reorder points based on demand.
- Streamlined shelf restocking and inventory organization for customer accessibility.
- Provided excellent customer service by assisting customers in locating items.
- Safely transported heavy items using pallet jacks and forklifts throughout the store.
- Minimized waste by managing perishable goods rotation according to expiration dates.
Education
Bachelor's degree - Exercise Science
National Academy Of Sports Medicine
Remote06.2016
Associate of Science - Exercise Science
Youngstown State University
Youngstown, OH05-2006
Skills
- Plyometric training expertise
- Periodization planning
- Myofascial release techniques
- Balance and coordination training
- Nutritional expert
- Service excellence
Certification
- CPT - Certified Personal Trainer
Timeline
Certified Personal Trainer
All About The Gains Fitness
09.2022 - Current
Fitness Trainer
Planet Fitness
11.2016 - 12.2024
Customer Service Representative
West Corporation Call Center
11.2007 - 08.2009
Lead Grocery Clerk
Sparkle Market
06.2000 - 04.2007
Bachelor's degree - Exercise Science
National Academy Of Sports Medicine
Associate of Science - Exercise Science
Youngstown State University