JohnnyAngel Prado
Rancho Cucamonga,CA
Summary
Dynamic and dedicated professional with extensive experience at Corky's Kitchen & Bakery, excelling in customer service and employee training. Proven ability to enhance dining experiences through attention to detail and critical thinking, while fostering strong relationships with patrons. Recognized for maintaining operational efficiency and a positive atmosphere in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Lead Server
Corky's Kitchen & Bakery - Rancho
06.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
- Managed customer orders and addressed inquiries with professionalism and courtesy.
- Managed opening and closing duties to facilitate restaurant operations.
Cashier
Corky's Kitchen & Bakery - Rancho
06.2021 - Current
- Monitored seating areas and checked restrooms regularly to keep spotless.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Processed customer transactions efficiently at busy retail location.
- Collaborated with team members to ensure smooth store operations.
Head Food Runner
Corky's Kitchen & Bakery - Rancho
06.2021 - Current
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Education
Bachelor of Science - Biology
California State University, San Bernardino
San Bernardino, CA05-2028
Associate Degree - General Education
Chaffey College
Rancho Cucamonga, CA05-2026
Skills
- Customer service
- Attention to detail
- Critical thinking
- Responsible and trustworthy
- Positive and friendly attitude
- Time management
- Employee training
Languages
Spanish
Professional
Affiliations
Volunteer Services - Thrift Store
- Assisted customers with finding items and answered questions about store products.
- Organized clothing and household donations to maintain a clean, accessible sales floor.
- Helped process and sort incoming donations to prepare them for display.
- Supported store staff with stocking, arranging, and labeling merchandise.
- Provided friendly and welcoming service, contributing to a positive shopping experience.
Timeline
Lead Server
Corky's Kitchen & Bakery - Rancho
06.2021 - Current
Cashier
Corky's Kitchen & Bakery - Rancho
06.2021 - Current
Head Food Runner
Corky's Kitchen & Bakery - Rancho
06.2021 - Current
Bachelor of Science - Biology
California State University, San Bernardino
Associate Degree - General Education
Chaffey College