Johnny Grey B. Gamban
San Francisco,C.A
Summary
I would like to seek a job position where my customer oriented skills and passion to be of service to maximize. I have a strong communication skills and ability to provide what the customer need. PERSONALSKILLS: Excellent customer service Initiative Team playerProactive AmbitiousPunctual Willingness to learn & growHardworking Trained NurseFriendly
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Hotel spero
10.2024 - Current
- Greeted guests warmly upon arrival and provided check-in assistance.
- Managed reservations using hotel management software and maintained accurate records.
- Responded to guest inquiries and resolved issues promptly to ensure satisfaction.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Kept records of room availability and guest accounts, manually or using computers.
- Input and confirmed reservations for guests.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Assisted with luggage handling for incoming guests.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Ensured that all safety regulations were followed according to company standards.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Kept accurate records of guest transactions.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Scheduled reservations for groups and special events.
- Verified accuracy of room rates and other charges during check-in process.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Front Desk Agent
Staypineapple hotel
10.2023 - 11.2024
- Greeted guests warmly upon arrival and provided check-in assistance.
- Managed reservations using hotel management software and maintained accurate records.
- Coordinated with housekeeping to ensure timely room availability for guests.
- Processed payments and maintained cash drawer accuracy during shifts.
- Provided information on local attractions and hotel services to enhance guest experience.
- Assisted in training new front desk staff on procedures and customer service standards.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Responded to guest inquiries and resolved issues promptly to ensure satisfaction.
Customer Service Representative Agent
Pacific Aviation
San Francisco, C.A
01.2023 - 09.2023
- Demonstrate a refined level of Customer Service
- Check-in passengers for flights at the ticket counter, assign seat, issue boarding passes and verify passenger identification and travel documents
- Tag passenger bags to correct destinations
- Board passenger onto flights, tag gate checked bags and verify travel documents
- Make pre- boarding and general boarding announcements
- Monitor carry- on luggage and operate jet ways, canopies and aircraft doors
- Assist all passenger with special needs including passenger in wheelchairs, unaccompanied minor, visual and hearing impaired passengers
- Assist arriving passengers and overseas the domestic and international arrivals baggage area
- Verify identification and direct connection passengers through the airport
- Provide assistance to passengers whose baggage is mishandled or damage
- Maintain accurate records and update passenger files
- Complete detail and accurate pre departure paperwork, including Weight and balance.
- Assist other CSR’s where required in performing other functions
- Activity participate in porter’s safety management system including reporting hazards and incidents encountered in daily operations; understand comply and promote the company safety policy
- Other duties as assigned
- Assisted customers with flight inquiries and reservation changes.
- Resolved customer complaints using effective communication and problem-solving skills.
- Provided information on travel policies and procedures to enhance customer experience.
- Collaborated with team members to streamline service processes and improve efficiency.
- Handled billing inquiries and processed payments accurately and promptly.
PBX Operator
Hotel Whitcomb, 1231 Market St. Civic
San Francisco, C.A
01.2014 - 12.2022
- Process all external and internal calls either by redirecting calls or assisting the caller
- Assists with overhead paging and beeper paging
- Having sufficent working knowledge of all department, in particular housekeeping, front office and engineering
- Update all wake up calls request for the individual guest or big group request
- Responsible monitoring at the CCTV for the safety of the guest and the hotel
- Handle and distribute faxes, voice message and written messages for internal and external guest
- Have full knowledge of the hotel's emergency procedures
- Consistently offer professional, friendly and engaging service
Education
Graduate -
Escuela De Nuestra Senora De La Salette A De La Salle Supervised School
Bachelor of Science -
Nursing College
PhilippinesSkills
- Excellent customer service
- Team player
- Willingness to learn&grow
- Proactive
- Hardworking
- Imitative
- Friendly
- Ambitious
- Trained nurse
- Reservation management
- Hotel management software
- Front desk operations
- Team collaboration
Timeline
Front Desk Agent
Hotel spero
10.2024 - Current
Front Desk Agent
Staypineapple hotel
10.2023 - 11.2024
Customer Service Representative Agent
Pacific Aviation
01.2023 - 09.2023
PBX Operator
Hotel Whitcomb, 1231 Market St. Civic
01.2014 - 12.2022
Graduate -
Escuela De Nuestra Senora De La Salette A De La Salle Supervised School
Bachelor of Science -
Nursing College