John Paul Cruz
Torrance
Summary
Business Administration student with a Marketing concentration and background in Psychology. Experienced in customer service, clinical support, and fast-paced environments. Strong communicator and team player with leadership experience in the workplace, campus organizations and volunteer roles. Skilled in multitasking, client interaction, and supporting efficient operations across healthcare and service settings.
Overview
4
4
years of professional experience
Work History
Optometric Technician
Hope Vision Care
Torrance
09.2024 - Current
- Conducted comprehensive eye exams on patients, checking visual acuity, depth perception, peripheral vision, visual field testing, and retinal imaging.
- Assisted optometrists by operating diagnostic equipment, collecting patient data, and ensuring accurate vision measurements to facilitate thorough eye exams
- Served as a clinical scribe, documenting patient histories, exam findings, and clinical data to support efficient physician workflow
- Managed patient communications and scheduling, including appointment booking, eyewear orders, and inbound/outbound phone inquiries
- Supported daily clinic operations by maintaining exam room cleanliness, sterilizing instruments, and ensuring equipment readiness to promote a safe and efficient clinical environment
Cashier & Food Prep Associate
Robeks Fresh Juices & Smoothies
Torrance
09.2022 - 10.2023
- Processed customer transactions efficiently using POS systems, handling cash, card, check, gift card, and debit payments while maintaining accuracy in cash flow and register operations
- Provided customer service by greeting guests, answering questions, addressing concerns, and assisting with selecting juices and smoothies based on preferences
- Maintained cleanliness and organization of the service area and equipment to ensure a safe and efficient work environment
- Supported daily store operations by managing workflow at the register and contributing to a smooth, fast-paced customer experience
Education
Bachelor of Science - Bachelor of Science in Business Administration
Biola University
La Mirada, CA05-2028
Associate of Arts - General Studies, Associate in Arts in Psychology
El Camino College
Gardena06-2026
High School Diploma -
South High School
Torrance, CA06-2023
Skills
- Customer service & client engagement
- Patient & customer communication
- Data collection, documentation & scribing
- Team collaboration & leadership
- Appointment scheduling & workflow coordination
- Medical/optical equipment operation & maintenance
- Fast-paced multitasking & problem-solving
- POS systems, cash handling & transactions
Timeline
Optometric Technician
Hope Vision Care
09.2024 - Current
Cashier & Food Prep Associate
Robeks Fresh Juices & Smoothies
09.2022 - 10.2023
Bachelor of Science - Bachelor of Science in Business Administration
Biola University
Associate of Arts - General Studies, Associate in Arts in Psychology
El Camino College
High School Diploma -
South High School