Overview
Work History
Education
Skills
Timeline
Generic

Johnpaul Santiago

The Bronx

Overview

5
5
years of professional experience

Work History

Customer Service Representative

SIEU
02.2025 - Current
  • Managed high-stress situations, maintaining professionalism while resolving conflicts.
  • Resolved customer complaints with empathy to enhance loyalty and encourage repeat business.
  • Handled escalated calls efficiently, achieving satisfactory resolutions for both customers and company.
  • Addressed customer inquiries regarding products, services, and company information promptly.
  • Processed customer requests for products and services effectively to ensure satisfaction.

Retail Assistant

Danice Clothing Store
07.2022 - 01.2023
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Increased sales and customer satisfaction through personalized servicing.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used in-store system to locate inventory and place special orders for customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Food Preparation Worker

Burger King
08.2020 - 04.2021
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Lifted and carried materials weighing up to 50 pounds.

Education

Christopher Columbus High School
06.2022

Skills

  • Food Preparation
  • Cleaning
  • Food Safety
  • Critical thinking
  • Verbal and written communication
  • Teamwork
  • Computer skills
  • Customer Assistance
  • Retail Support
  • Available Nights, Weekends and Holidays
  • Excellent Written and Verbal Communication
  • Merchandise Receiving and Handling
  • Flexible Hours

Timeline

Customer Service Representative

SIEU
02.2025 - Current

Retail Assistant

Danice Clothing Store
07.2022 - 01.2023

Food Preparation Worker

Burger King
08.2020 - 04.2021

Christopher Columbus High School

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Johnpaul Santiago