Johnpaul Santiago
The Bronx
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SIEU
New York, NY
02.2025 - Current
- Managed high-stress situations, maintaining professionalism while resolving conflicts.
- Resolved customer complaints with empathy to enhance loyalty and encourage repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for both customers and company.
- Addressed customer inquiries regarding products, services, and company information promptly.
- Processed customer requests for products and services effectively to ensure satisfaction.
Retail Assistant
Danice Clothing Store
07.2022 - 01.2023
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Increased sales and customer satisfaction through personalized servicing.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Prioritized helping customers over completing other routine tasks in store.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used in-store system to locate inventory and place special orders for customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Food Preparation Worker
Burger King
08.2020 - 04.2021
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Guaranteed customer satisfaction by quickly delivering orders.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Lifted and carried materials weighing up to 50 pounds.
Education
Christopher Columbus High School
06.2022
Skills
- Food Preparation
- Cleaning
- Food Safety
- Critical thinking
- Verbal and written communication
- Teamwork
- Computer skills
- Customer Assistance
- Retail Support
- Available Nights, Weekends and Holidays
- Excellent Written and Verbal Communication
- Merchandise Receiving and Handling
- Flexible Hours
Timeline
Customer Service Representative
SIEU
02.2025 - Current
Retail Assistant
Danice Clothing Store
07.2022 - 01.2023
Food Preparation Worker
Burger King
08.2020 - 04.2021
Christopher Columbus High School