Johnson Osei
Landover
Summary
Dynamic Pharmacist Manager with a proven track record at ECPL, achieving over 30% customer growth through exceptional customer service and strategic inventory management. Skilled in prescription verification and fostering teamwork, I excel in optimizing pharmacy operations and enhancing patient care. Committed to continuous improvement and professional excellence.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Maryland
02.2024 - 08.2024
- Provided excellent customer service by offering friendly and knowledgeable assistance on medication use.
- Supported insurance claim processing, liaising with healthcare providers and insurance companies to resolve patient queries.
- Ensured the pharmacy was well stocked, keeping requisite inventory records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Accurately calculated dosage, filled prescriptions, and prepared prescription labels.
Pharmacist Manager
ECPL
Accra, Ghana
10.2018 - 12.2023
- Maintained high standards of customer service resulting in customer retention and a minimum of 30% customer growth year on year.
- Implemented inventory management strategies to minimize waste and maximize cost savings.
- Successfully managed a team of at least 12 people to exceed our annual sales target in 2019, 2021, 2022 & 2023.
- Monitored for adverse drug reactions and liaised with representatives of IQVIA, Johnson & Johnson and Cancer Care Ghana to monitor patients on specific proprietary brands of cancer and schizophrenia medications.
- Ensured compliance with all statutory and professional requirements of a registered pharmacy retail business.
- Conducted annual appraisals and reviews for all team members to ensure satisfactory performance year on year.
Retail Pharmacist
ECPL
Accra, Ghana
02.2014 - 09.2018
- Ensured adequate stock levels at all times and advised on efficient stocking to boost sales and ensure customer satisfaction.
- Educated patients about possible drug indications, interactions and contraindications.
- Monitored drug use and consumption pattern for maximum profitability.
- Improved patient care by providing accurate medication information and counseling services.
- Designed training programs for dispensing assistants.
Education
Master of Public Health - Epidemiology
University of Ghana
Ghana07-2016
Bachelor of Pharmacy - Pharmacy
University of Ghana
Ghana05-2012
Skills
- Problem-solving skills
- Prescription verification
- Customer service experience
- Teamwork and collaboration
- Inventory control
- Patient education
Publications
Adverse Drug Reaction Reporting by Community pharmacists in the Greater Accra Region of Ghana.
Timeline
Pharmacy Technician
CVS Pharmacy
02.2024 - 08.2024
Pharmacist Manager
ECPL
10.2018 - 12.2023
Retail Pharmacist
ECPL
02.2014 - 09.2018
Master of Public Health - Epidemiology
University of Ghana
Bachelor of Pharmacy - Pharmacy
University of Ghana