Summary
Overview
Work History
Education
Skills
Publications
Timeline
Generic

Johnson Osei

Landover

Summary

Dynamic Pharmacist Manager with a proven track record at ECPL, achieving over 30% customer growth through exceptional customer service and strategic inventory management. Skilled in prescription verification and fostering teamwork, I excel in optimizing pharmacy operations and enhancing patient care. Committed to continuous improvement and professional excellence.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
02.2024 - 08.2024


  • Provided excellent customer service by offering friendly and knowledgeable assistance on medication use.
  • Supported insurance claim processing, liaising with healthcare providers and insurance companies to resolve patient queries.
  • Ensured the pharmacy was well stocked, keeping requisite inventory records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Accurately calculated dosage, filled prescriptions, and prepared prescription labels.


Pharmacist Manager

ECPL
10.2018 - 12.2023
  • Maintained high standards of customer service resulting in customer retention and a minimum of 30% customer growth year on year.
  • Implemented inventory management strategies to minimize waste and maximize cost savings.
  • Successfully managed a team of at least 12 people to exceed our annual sales target in 2019, 2021, 2022 & 2023.
  • Monitored for adverse drug reactions and liaised with representatives of IQVIA, Johnson & Johnson and Cancer Care Ghana to monitor patients on specific proprietary brands of cancer and schizophrenia medications.
  • Ensured compliance with all statutory and professional requirements of a registered pharmacy retail business.
  • Conducted annual appraisals and reviews for all team members to ensure satisfactory performance year on year.

Retail Pharmacist

ECPL
02.2014 - 09.2018
  • Ensured adequate stock levels at all times and advised on efficient stocking to boost sales and ensure customer satisfaction.
  • Educated patients about possible drug indications, interactions and contraindications.
  • Monitored drug use and consumption pattern for maximum profitability.
  • Improved patient care by providing accurate medication information and counseling services.
  • Designed training programs for dispensing assistants.

Education

Master of Public Health - Epidemiology

University of Ghana
Ghana
07-2016

Bachelor of Pharmacy - Pharmacy

University of Ghana
Ghana
05-2012

Skills

  • Problem-solving skills
  • Prescription verification
  • Customer service experience
  • Teamwork and collaboration
  • Inventory control
  • Patient education

Publications

Adverse Drug Reaction Reporting by Community pharmacists in the Greater Accra Region of Ghana.

Timeline

Pharmacy Technician

CVS Pharmacy
02.2024 - 08.2024

Pharmacist Manager

ECPL
10.2018 - 12.2023

Retail Pharmacist

ECPL
02.2014 - 09.2018

Master of Public Health - Epidemiology

University of Ghana

Bachelor of Pharmacy - Pharmacy

University of Ghana
Johnson Osei