JOHNTHAN HENDERSON

• Recruited, interviewed and hired qualified staff for open positions.
• Conducted employee evaluations to provide adequate feedback and recognize quality performance.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

• Identified operational and performance issues and worked with managers to resolve concerns.
• Reduced process lags and trained team members on best practices and protocols.
• Completed various reports and analyzed each report to decide where improvements could be made.
• Served as liaison between certain departments to implement new improvement plans and changes.
• Trained employees on duties, policies and procedures.
• Recruited, interviewed and hired qualified staff for open positions.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Conducted employee evaluations to provide adequate feedback and recognize quality performance.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

As Service Director, i was over parts & service built a team to grow the leading brand in the industry. Oversaw the day to day business of marketing strategies and inventory control audits of parts and labor, recalls etc. I not only receive the guest but to treat them fair and friendly. Everyone sales service & tires etc,, People return to a business because of the service that makes them feel they are appreciated. That friend then will come back again and again, With the industry moving away from dealerships, I was in charge of making every customer count! Every year at the Honda dealership never did we see a decrease in customer count through my service department !

• Delivered quality customer service while cultivating client satisfaction and loyalty.
• Defined department objectives and monitored performance to facilitate operations.
• Collaborated with customers to offer solutions to service needs.
• Adhered to customer service standards to foster satisfaction and retention.
• Established measures, outcomes and expectations to help personnel understand and meet service objectives.
• Coordinated solutions to practical problems faced by participating individuals, including building solutions to financial issues and coordinating smooth discharges.
• Improved service delivery by developing policies to proactively identify social and emotional needs of program participants.
• Verified team compliance with established procedures and protocols critical to successful repair services.

Led sales calls with team members to establish sales and customer retention goals.Hired and trained all sales staff for new store location.Determined merchandise price schedules and discount rates.Generated monthly and annual sales reports.Wrote sales slips and sales contracts.Maintained friendly and professional customer interactions.Determined merchandise price schedules and discount rates.Monitored customer preferences to determine focus of sales efforts.Generated monthly and annual sales reports.

Supervisor: Randy Rollins: 205-482-4114

Managed sales calls with team members to establish sales and customer retention goals. Hired and trained all sales staff for new store location. Determined merchandise price schedules and discount rates. Generated monthly and annual sales reports. Wrote sales slips and sales contracts. Maintained friendly and professional customer interactions. Determined merchandise price schedules and discount rates. Monitored customer preferences to determine focus of sales efforts.

Supervisor: Shawn Piechocki 228-325-1348

• Resolved customer problems by investigating issues, answering questions and building rapport.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.