Extensive experience in customer service with proven ability to enhance guest satisfaction through strong multitasking and teamwork. Skilled in training staff and operations, ensuring a welcoming atmosphere and efficient service delivery.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Hilton Norfolk The Main
10.2025 - Current
Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
Managed reservation systems to optimize seating arrangements and guest flow.
Collaborated with servers to ensure timely service and guest satisfaction.
Assisted in training new host staff on operational procedures and customer service standards.
Server Trainer
Buffalo Wild Wings
07.2023 - 01.2025
Trained new servers on menu knowledge and service protocols.
Conducted role-playing exercises to improve customer interaction skills.
Monitored server performance to ensure adherence to quality standards.
Online Personal Shopper
Harris Teeter
12.2021 - 06.2022
Assisted customers with product selections and recommendations based on preferences and dietary needs.
Coordinated online orders, ensuring accurate fulfillment and timely delivery to customers.
Utilized inventory management systems to track product availability and manage stock levels efficiently.
Sales Associate
Rue 21
01.2021 - 11.2021
Assisted customers in selecting merchandise, ensuring a positive shopping experience.
Maintained inventory accuracy through regular stock checks and replenishment.
Operated point-of-sale systems efficiently, processing transactions quickly and accurately.