Jola Madrigal
Katy
Overview
4
4
years of professional experience
Work History
Sales Associate
Michael Kors
07.2021 - 05.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Cypress Lakes High School
Katy, TX05.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Goal oriented
- Exceptional customer service
- Cash handling
- Cash register operation
- POS system operation
Languages
Spanish
Limited Working
Timeline
Sales Associate
Michael Kors
07.2021 - 05.2025
High School Diploma -
Cypress Lakes High School