Jolanda Parker
Wylie,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
30
30
years of professional experience
Work History
Realtor
REFIND Realty
Arlington, TX
02.2025 - Current
- Facilitated property showings and client consultations to assess needs and preferences.
- Conducted market research to identify trends and competitive pricing strategies.
- Assisted clients in completing necessary documentation for property transactions.
- Utilized CRM software to manage leads and track client interactions effectively.
- Developed marketing materials, including listings and social media content, to enhance visibility.
- Provided guidance on local neighborhoods, schools, and amenities to inform buyer decisions.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
Hair Salon Manager/ Stylist
J. Alexander Salons
Mesquite, TX
05.2012 - 04.2025
- Supervised daily salon operations to ensure high-quality customer service and team performance.
- Implemented staff training programs to enhance service delivery and maintain industry standards.
- Developed scheduling systems that optimized staff allocation and improved client satisfaction.
- Analyzed sales trends to adjust inventory and promote popular services effectively.
- Led marketing initiatives, increasing salon visibility through social media engagement and community events.
- Fostered a positive work environment, mentoring junior stylists in technical skills and customer relations.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
Realtor
Coldwell Banker
Rockwall, TX
12.2022 - 02.2025
- Collaborated with mortgage brokers and inspectors to streamline transaction processes.
- Attended networking events to build relationships with potential clients and industry professionals.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
Realtor
Keller Williams
Dallas, TX
06.2017 - 12.2022
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Wrote contracts to outline sales and purchases of properties.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
Suspense Underwriting Coordinator
EMC Mortgage
Lewisville, TX
03.1999 - 08.2007
- Coordinated underwriting processes to ensure accurate risk assessment and policy issuance.
- Analyzed applicant information to determine eligibility and compliance with underwriting guidelines.
- Collaborated with cross-functional teams to streamline workflow and enhance operational efficiency.
- Implemented best practices for documentation management, improving accuracy in policy records.
- Improved communication between underwriters and brokers, resulting in higher customer satisfaction levels.
- Maintained accurate documentation of underwriting processes, ensuring compliance with company policies and regulatory requirements.
- Supported underwriters in analyzing risk factors and making informed decisions on policy approvals.
- Conducted regular audits of completed files to ensure adherence to industry standards and regulations.
Residential Shift Supervisor/ Caseworker III
Sabine Valley Center, MHMR
Longview, TX
12.1995 - 08.1998
- Supervised residential staff, ensuring adherence to safety protocols and operational standards.
- Coordinated shift schedules, optimizing staff coverage and resource allocation for efficiency.
- Facilitated training sessions for new employees, enhancing team performance and service quality.
- Monitored resident interactions, addressing concerns promptly to maintain a positive living environment.
- Implemented process improvements, increasing workflow efficiency within residential operations.
- Developed emergency response plans, ensuring preparedness for various situations affecting residents' safety.
- Improved residents'' quality of life by implementing and overseeing daily activities and programs.
- Implemented crisis prevention protocols effectively, minimizing disruptions to the residential program during emergencies or unexpected events.
Education
No Degree - Real Estate
Champion Real Estate
Plano, TX04-2015
No Degree - Pre-Service Correctional Officer
Kilgore College
Kilgore, TX01-1995
Bachelor of Science - Business Administration
Wiley University
Marshall, TX05-1992
Skills
- Client relations
- Contract negotiation
- Strong negotiation skills
- Comparative market analysis
- Property marketing
- Database management
- Market research
- Social media marketing
- Property valuation expertise
- Business development
- Loan processing
- Financial analysis
- Purchase agreements
- Client management
- Contract preparation
- Analyzing data
- Documentation review
- Underwriting guidelines
- Risk assessment
- Quality assurance
- Credit analysis
- Client relationship building
- Risk management
- Policy development
- Caseload management
Timeline
Realtor
REFIND Realty
02.2025 - Current
Realtor
Coldwell Banker
12.2022 - 02.2025
Realtor
Keller Williams
06.2017 - 12.2022
Hair Salon Manager/ Stylist
J. Alexander Salons
05.2012 - 04.2025
Suspense Underwriting Coordinator
EMC Mortgage
03.1999 - 08.2007
Residential Shift Supervisor/ Caseworker III
Sabine Valley Center, MHMR
12.1995 - 08.1998
No Degree - Real Estate
Champion Real Estate
No Degree - Pre-Service Correctional Officer
Kilgore College
Bachelor of Science - Business Administration
Wiley University