Joleen Morrow
Citrus Heights
Summary
Experienced with managing administrative functions and supporting departmental needs. Utilizes excellent organizational and communication skills to streamline operations and improve efficiency. Strong understanding of scheduling, record-keeping, and coordinating team efforts.
Overview
28
28
years of professional experience
Work History
Department Secretary
Kaiser Permanente
Roseville, CA
08.2006 - Current
- Resolved procurement match errors, enhancing invoice and accounts payable efficiency.
- Contacted suppliers to obtain pricing, order status, and invoice documentation.
- Developed spreadsheets and visual data to boost department productivity and efficiency.
- Edited and submitted timecards for approval, ensuring accurate payroll processing.
- Assigned and enrolled staff in required training programs for skill enhancement.
- Organized annual competency evaluations, ensuring accurate documentation and filing.
Disability Claims Processor
Kaiser Permanente
Roseville, CA
10.2001 - 08.2006
- Processed disability claims efficiently, ensuring adherence to regulatory guidelines and internal policies.
- Trained new staff on claims processing protocols and best practices for enhanced team performance.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Reviewed and verified claim submissions for completeness and accuracy, minimizing discrepancies.
Medical Assistant
Kaiser Permanente
Sacramento, CA
04.1998 - 10.2001
- Enhanced patient care by monitoring vital signs and preparing for exams.
- Ensured accurate patient documentation through effective electronic health record management.
- Optimized clinic efficiency by coordinating patient appointments and scheduling.
- Educated patients on treatment plans and preventive health measures for better compliance.
- Maintained organized exam rooms by sanitizing, restocking, and arranging medical equipment.
- Collected comprehensive medical histories, including medications, symptoms, and allergies.
Education
Medical Assistant
Winterstein Adult Education
SacramentoSkills
- Organizational skills
- Data entry
- Complex Problem-solving
- Inventory management
- Administrative support
- Invoice processing
- Customer and client relations
Timeline
Department Secretary
Kaiser Permanente
08.2006 - Current
Disability Claims Processor
Kaiser Permanente
10.2001 - 08.2006
Medical Assistant
Kaiser Permanente
04.1998 - 10.2001
Medical Assistant
Winterstein Adult Education