- Road Trips
- Documenting and sharing travel experiences
- Outdoor Recreation
Jolene Leu
Supervisor Customer Service
Eugene
Summary
Dynamic customer service supervisor with proven leadership at USPS, enhancing team performance and customer satisfaction. Skilled in operations management and process improvement, I foster relationships and drive strategic planning initiatives. I consistently achieve operational excellence while maintaining a positive work environment.
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
17
17
years of professional experience
Work History
Supervisor Customer Service
USPS, United States Postal Service
10.2023 - Current
- Oversaw daily operations of the office, ensuring smooth workflow and timely completion of tasks.
- Applied leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Boosted team morale and performance, by fostering a positive work environment .
- Generated reports detailing findings and recommendations.
City Carrier
USPS, United States Postal Service
01.2021 - 09.2023
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Planned and cased mail in sequence of delivery for designated route.
- Conducted daily vehicle inspections and maintenance checks, ensuring optimal functionality and safety on the road.
- Managed high volumes of parcels during peak seasons, ensuring timely delivery without compromising accuracy or security.
- Coordinated with supervisors to address operational challenges, streamlining processes for improved performance.
Home Health Caregiver
Senior and Disabled Services
09.2010 - 11.2020
- Provided mobility assistance such as walking and regular exercising.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Call Center Representative
Enterprise Rent-A-Car
03.2008 - 09.2010
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
BBA - Business Administration
Bushnell University
Eugene 05.2001 -
Associate of Science - Business Administration
Pioneer Pacific College
Springfield, United States 05.2001 -
High School Diploma -
Thurston Senior High School
Springfield 05.2001 -
Skills
Staff management
Operations management
Process improvement
Strategic planning
Staff discipline
Data analytics
Relationship building
Contract management
Interests
Timeline
Supervisor Customer Service
USPS, United States Postal Service
10.2023 - Current
City Carrier
USPS, United States Postal Service
01.2021 - 09.2023
Home Health Caregiver
Senior and Disabled Services
09.2010 - 11.2020
Call Center Representative
Enterprise Rent-A-Car
03.2008 - 09.2010
BBA - Business Administration
Bushnell University
05.2001 -
Associate of Science - Business Administration
Pioneer Pacific College
05.2001 -
High School Diploma -
Thurston Senior High School
05.2001 -
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