Jolene Roybal
Pecos,NM
Summary
Dynamic professional with extensive experience in front office operations, excelling in high-volume environments while maintaining efficiency and composure. Recognized for exceptional communication skills, organizational prowess, and meticulous attention to detail, fostering collaborative teamwork focused on achieving results. Proven ability to manage reception duties with precision, ensuring seamless daily operations and high levels of client satisfaction. Adept at multitasking and problem-solving, consistently contributing to a welcoming atmosphere and enhancing the overall visitor experience.
Overview
14
14
years of professional experience
Work History
Receptionist
H&r Block Tax Svc
Santa Fe, NM
01.2025 - 03.2026
- Managed front desk operations, ensuring seamless visitor experiences and efficient appointment scheduling.
- Greeted incoming visitors and customers professionally and provided friendly,
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
Receptionist
Brookdale Retirement Home
Santa Fe, NM
04.2023 - 06.2024
- Managed front desk operations, providing exceptional customer service to all visitors.
- Maintained accurate records and data entry for visitor logs and inquiries.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
Receptionist
Comfort Dental
Santa Fe, NM
03.2016 - 03.2022
- Managed patient scheduling and appointment coordination using dental practice management software.
- Assisted patients with inquiries, ensuring a welcoming and informative reception experience.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Student
SFCC
Santa Fe, NM
08.2012 - 06.2016
- Performed school and classroom policies, regulations, dress codes and schedules for 4-year term.
- Worked in team environment to maintain high levels of productivity.
Education
Dental Health - Certificate/Dental Health
SFCC
Santa Fe, NM06-2016
High School Diploma -
Pecos High School
Pecos, NM05-1997
Skills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Time management
- Building relationships
- Organization skills
- Filing
- Appointment confirmation
- Customer assistance and interaction
- Office supplies inventory management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
H&r Block Tax Svc
01.2025 - 03.2026
Receptionist
Brookdale Retirement Home
04.2023 - 06.2024
Receptionist
Comfort Dental
03.2016 - 03.2022
Student
SFCC
08.2012 - 06.2016
High School Diploma -
Pecos High School
Dental Health - Certificate/Dental Health
SFCC