Jolexi Carman
Madison
Summary
Proactive individual skilled in daily store operations and team development. Expertise in inventory management and operational efficiency, with a strong emphasis on coaching and quality assurance in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Store Manager
Blended
Madison, WI
02.2024 - Current
- Supervised daily store operations, ensuring efficient workflow and optimal productivity.
- Manage opening and closing procedures, implementing process improvements to enhance efficiency.
- Coordinated staff schedules to optimize labor coverage and improve operational effectiveness.
- Established customer service standards and ensured staff compliance to enhance service quality.
- Train employees on company policies, product knowledge, operational procedures, and sanitation standards.
- Address customer concerns promptly, resolving issues to maintain satisfaction and brand reputation.
- Monitored cash handling, inventory counts, and stock levels to minimize discrepancies and support operational efficiency.
- Fostered a positive team environment through staff communication and leadership.
- Crafted smoothies using fresh ingredients to meet customer preferences, smoothie bowls, fresh juices, and merchandise while maintaining health and food safety standards.
- Executed preparation and delivery of large-scale catering orders.
Delivery Driver
Dynasty II Chinese Food
Madison, WI
12.2019 - 12.2023
- Delivered food orders promptly to ensure customer satisfaction.
- Communicated with customers about order status and delivery details effectively.
- Assisted with order preparation and assembly to ensure timely deliveries.
- Trained new drivers on delivery procedures and customer service standards, ensuring consistent service quality.
Customer Service Cashier
Carr Valley Cheese
Mauston, WI
08.2018 - 10.2019
- Processed customer cash and credit card transactions using POS system, ensuring accurate and efficient service.
- Welcomed and engaged customers by answering product-related questions, enhancing their shopping experience.
- Replenished service desk displays and merchandise racks to maintain inviting store appearance and enhance customer engagement.
Education
High School Diploma -
Destinations Career Academy
McFarland06-2019
Skills
- Store operations
- Inventory management
- Shift scheduling
- Team leadership
- Customer relations
- Problem-solving
- Multitasking
- Customer service
Accomplishments
Promoted from Barista to Assistant Store Manager in 9 months, and advanced to Store Manager one year later during a leadership transition.
Timeline
Store Manager
Blended
02.2024 - Current
Delivery Driver
Dynasty II Chinese Food
12.2019 - 12.2023
Customer Service Cashier
Carr Valley Cheese
08.2018 - 10.2019
High School Diploma -
Destinations Career Academy