Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jolie Nambajimana

Kalamazoo,MI

Summary

Compassionate and detail-oriented healthcare professional with over 10 years of experience in surgical scheduling, patient coordination, and clinical support in fast-paced medical environments. Proven ability to manage patient services, insurance verification, and EMR systems. Dedicated to delivering excellent patient experiences and supporting team-based care in outpatient and clinical settings.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Surgical Scheduler

Ascension Borgess Hospital
01.2019 - Current
  • Schedule and coordinate surgeries and patient appointments for multiple providers, ensuring efficient workflow and optimal resource utilization.
  • Communicate with patients regarding procedures, instructions, and follow-ups; provide exceptional front-desk support and service.
  • Verify insurance coverage and obtain pre-authorizations, ensuring compliance and accurate billing.
  • Collaborate with physicians, nurses, and office staff to maintain seamless patient care and support clinical operations.
  • Proficient in EMR and scheduling systems (e.g., Epic, Cerner).

Project Manager, Intern for Emergency Preparedness

Woodbridge Hills Facility
09.2024 - 12.2024
  • Designed and implemented a comprehensive emergency preparedness plan tailored to the facility's needs.
  • Conducted risk assessments to identify hazards and vulnerabilities impacting residents and staff.
  • Facilitated training workshops for staff on emergency protocols, enhancing their readiness and confidence in crises.
  • Developed resource materials and communication strategies to ensure seamless information dissemination during emergencies.
  • Impact: Enhanced the facility's ability to respond effectively to emergencies, improving safety for residents and ensuring compliance with regulatory standards.

Nurse Auditor / Surgical Tech

Ascension Borgess Hospital
01.2013 - 01.2019
  • Reviewed medical records and billing documents for accuracy and compliance with insurance and regulatory standards.
  • Assisted in operating room setups, instrument sterilization, and surgical procedures, maintaining strict adherence to safety protocols.
  • Worked closely with cross-functional teams to support patient safety and quality improvement initiatives.

Education

B.S. - Health and Human Services, Minor in Health Administration

Western Michigan University
Kalamazoo, MI
12.2024

Licensed Practical Nurse (LPN) - Credential Earned

State of Indiana

Master of Science - MPH

WMU
Kalamazoo
06-2027

Skills

  • EMR Systems (Epic, Cerner, MPAC, Athena, R1, Elearning, MyLearning)
  • Appointment Scheduling
  • Insurance Verification
  • Bilingual: [Kinyarwanda, English, Swahili, Nyaja]
  • Patient Communication & Service
  • HIPAA Compliance

Certification

CPR/BLS Certified

Timeline

Project Manager, Intern for Emergency Preparedness

Woodbridge Hills Facility
09.2024 - 12.2024

Surgical Scheduler

Ascension Borgess Hospital
01.2019 - Current

Nurse Auditor / Surgical Tech

Ascension Borgess Hospital
01.2013 - 01.2019

B.S. - Health and Human Services, Minor in Health Administration

Western Michigan University

Licensed Practical Nurse (LPN) - Credential Earned

State of Indiana

Master of Science - MPH

WMU

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Jolie Nambajimana