JOLINA JONES

• Staff upcoming shifts due to last minute call-outs.
• Handle immediate need schedule conflicts and resolve issues in a timely manner.
• Watch dashboards for late clock ins/outs; follow NCNS procedures.
• Utilizes scheduling software and associates calls to correct tickets.
• Staffs upcoming shifts due to last minute call-outs.
• Resolved immediate scheduling conflicts promptly to ensure service coverage.
• Coordinated with office management to align scheduling with care goals.
• Utilizes scheduling software and associates calls to correct ticket.
• Maintains professionalism, confidentiality, and organization.
• Assign tasks to appropriate personnel based on their skill level and availability.
• Ensure compliance with established policies and procedures related to scheduling activities.
• Communicate schedule changes effectively throughout the organization when necessary.
• Entered information into the system to update status reports.
• Maintained positive working relationships with fellow staff and management.

• Managed referrals, authorizations, and appointments to enhance client access to care.
• Coordinated patient care plans across interdisciplinary teams, ensuring timely services and consistent follow-up.
• Communicated with families, providers, and vendors to resolve service gaps and support care continuity.
• Reviewed documentation for accuracy, completeness, and compliance with home care protocols.
• Monitored client needs and updated care plans to reflect changing conditions and priorities.
• Trained new staff on coordination workflows, documentation standards, and client communication practices.
• Streamlined scheduling processes to improve visit coverage and reduce missed services.
• Escalated complex cases promptly, supporting safe transitions and appropriate service delivery.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Cultivated strong partnerships with community organizations to streamline referrals and improve patient collaboration.
• Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
• Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
• Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
• Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
• Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
• Enhanced patient care by developing and implementing comprehensive care plans.
• Improved communication among healthcare providers, streamlining the coordination of services for patients.

• Checked products off the line to verify compliance with production codes based on the product being made during my shift. Documented findings when issues arose. Organized my area for the next shift.
• Maximized productivity with consistent adherence to schedules while maintaining excellent quality assurance scores.
• Enhanced product quality by implementing comprehensive testing procedures and rigorous quality assurance protocols.
• Directed team of [Number] personnel, overseeing records, performance, and quality assurance.

• Executed various tasks assigned by the manager, including car hop, cook, drive-thru, and customer service.
• Delivered food and drinks efficiently while maintaining accurate order presentation and guest satisfaction.
• Operated point-of-sale system to process cash and card payments accurately.
• Communicated order details clearly with kitchen staff to reduce errors and delays.

• Sliced the sandwich meat, took customers’ orders, and kept the establishment clean while providing Delivered exceptional customer service by assisting with inquiries and resolving issues..
• Prepared made-to-order subs to exact specifications, maintaining consistency and presentation standards.
• Sliced meats and cheeses fresh throughout shift, supporting speed and product quality.
• Trained new team members on sandwich assembly, portioning, and customer service expectations.

Played sports; field hockey, and cheerleading, perfect attendance, a part of the school band, office assistant