Jolisha Bailey
Houston,TX
Summary
Detailed-oriented and efficient professional with extensive experience in customer service, management, and data entry. Proven ability to enhance client experiences, manage operations, and streamline data processes. Strong organizational skills with a commitment to accuracy and professionalism in handling sensitive information. Authorized to work in the US for any employer.
Overview
11
11
years of professional experience
Work History
Caregiver
Papa Pal
03.2022 - 05.2024
- Monitored client vital signs, administered medications, and documented patient behaviors to ensure accurate records.
- Recognized and reported abnormalities in patients' health status to case manager.
- Engaged patients in meaningful activities, providing personal care assistance while fostering strong relationships with clients and families.
- Scheduled care hours, managed confidential information, and maintained detailed records of patient interactions.
Manager of Operations
TyBStylin Hair Studios
01.2013 - 03.2023
- Managed budgeting, procurement, and contract negotiations with vendors and suppliers.
- Established effective communication among staff and leadership, reducing miscommunications.
- Implemented process improvements to enhance organizational efficiency and workplace culture.
- Oversaw inventory, purchasing, and sales operations, ensuring accurate data entry and reporting.
- Supervised staff, addressed customer issues, and maintained compliance with company policies.
Shift Manager
The Address
06.2020 - 12.2022
- Resolved escalated customer issues effectively to maintain high levels of satisfaction.
- Prepared shift summary reports, regularly communicating goals and progress to team members.
- Trained new employees, delegated tasks, and managed overall shift operations.
- Processed transactions, managed inventory, and maintained accurate records.
- Evaluated customer feedback to drive improvements in products and services.
Education
Louisiana State University-Eunice
High School Diploma -
Parkview Baptist
Skills
- Office Management
- Data Entry
- Customer Service
- Time Management
- Problem Solving
- Critical Thinking
- HIPPA Compliance
- Empathy
- Verbal Communication
- Interpersonal Skills
- Call Center Experience
- Microsoft Office (Excel, Outlook)
Timeline
Caregiver
Papa Pal
03.2022 - 05.2024
Shift Manager
The Address
06.2020 - 12.2022
Manager of Operations
TyBStylin Hair Studios
01.2013 - 03.2023
Louisiana State University-Eunice
High School Diploma -
Parkview Baptist