Jolouise Stutes
Mooresville,NC
Summary
Professional in customer engagement and lead management. Proven ability to generate and nurture leads, ensuring seamless communication and follow-up. Focused on team collaboration and achieving results, reliable and flexible in meeting changing business needs.
Overview
6
6
years of professional experience
Work History
BDC Representative
Toyota of North Charlotte
01.2024 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
Assistant Manager
Micheal Waltrips Taproom
05.2023 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Owner/Operator
The Athletic Center
08.2018 - 06.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
Spartan College of Aeronautics And Technology
Tulsa, OKSkills
- Goal oriented
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Building rapport
Timeline
BDC Representative
Toyota of North Charlotte
01.2024 - Current
Assistant Manager
Micheal Waltrips Taproom
05.2023 - 11.2023
Owner/Operator
The Athletic Center
08.2018 - 06.2022
Spartan College of Aeronautics And Technology
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