Jolyne Kehaunani Carvalho
Kailua-Kona,Hi
Summary
As you see on my resume been employed by the same company for 36 years.. Companies are looking to hire an individual who is honest, dedicated, loyal, trustworthy, on time, gives their all, who takes initiative, positive, needs minimum supervision, who can resolve issues, easy to work with, & easily adapts to situations. That person is me. I'm a person who is motivated which I can bring to co workers. What my expectation from a employer is fairness & honesty. They will get 1000+% back from me. Looking forward to hearing from you. Thank you in advance for your time & consideration..
Overview
36
36
years of professional experience
Work History
Operations Manager
Hertz
10.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Billing/Delivery Scheduler
Dependable Hawaiian Express
10.2021 - 10.2022
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Express/Return Agent
DTG/Hertz Corporation
04.2013 - 04.2020
- Answering Phones
- Training
- Servicing VIP's/Express Members
- Executing Bank Deposits
- Reconciliation of Cash
- Resolving any issues that occur
- Preparing next days VIP's/Express Members/Manifest
- Filing reports
- Ensuring clients charges upon return are correct
Reservation Supervisor/Group Coordinator
Dollar/Thrifty
08.1995 - 04.2013
- Assisted in hiring
- Employee Training (Use of phones, computers, & fax machines)
- Scheduling
- Payroll
- Retaining Attendance Records
- Implementing Policies & Procedures
- Maintaining Office Equipment
- Uphold Company Service Level of Phone Stats
- Assisting Sales Department in Organizing Car Shows for Travel Partners (Mainland/Locally)
- Showing features of vehicles
- Educating how our reservation system interfaces with theirs
- Coordinating bookings/movement of 25+ cars
- Communicating between client & location
Customer Service Representative
Dollar
08.1988 - 08.1995
- Answered Phones
- Processed rentals including doing sales
- Upon return computed final charges
Telephone Sales Representative
Dollar/Thrifty
07.1988 - 08.1995
- Taking Retail/Wholesale Account Bookings
- Manually entering reservations via fax accurately with response in a timely matter
Education
High School Diploma -
Konawaena Elementary Intermediate High School
Kealakekua, Hi06.1980
Skills
- Typing 50-60 wpm
- Time management
- Microsoft Word
- Fax Machine
- Multitasking
- 10 Key
- Follow-up calling
- Critical thinking
- Task prioritization
Timeline
Operations Manager
Hertz
10.2022 - Current
Billing/Delivery Scheduler
Dependable Hawaiian Express
10.2021 - 10.2022
Express/Return Agent
DTG/Hertz Corporation
04.2013 - 04.2020
Reservation Supervisor/Group Coordinator
Dollar/Thrifty
08.1995 - 04.2013
Customer Service Representative
Dollar
08.1988 - 08.1995
Telephone Sales Representative
Dollar/Thrifty
07.1988 - 08.1995
High School Diploma -
Konawaena Elementary Intermediate High School