Jomar Cerda

Brooklyn,NY

Summary

Motivated and dependable professional seeking to transition into a new career field. Brings a strong work ethic, adaptability, and a proven ability to learn new skills quickly. Experienced working in fast-paced environments, solving problems, and collaborating with diverse teams. Eager to apply transferable skills, contribute to organizational success, and grow through new opportunities.

Work History

Concierge

Quality Concierge Services

Provided exceptional guest service, addressing inquiries and resolving issues to enhance visitor experiences.
Managed concierge desk operations, maintaining organized records and efficient workflow processes.
Developed relationships with local businesses to offer personalized recommendations and exclusive services to guests.
Trained new staff on procedures and best practices, fostering a knowledgeable and responsive team environment.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Pool Manager

Liv.

New York, NY

2012 - 2017

Supervised daily pool operations, ensuring compliance with safety and sanitation standards.
Developed and implemented staff training programs to enhance service quality and operational efficiency.
Managed scheduling and staffing for pool activities, optimizing resource allocation for peak times.
Coordinated maintenance schedules for pool facilities, reducing downtime and improving guest satisfaction.
Adjusted pool chemical balance to maintain general water cleanliness.
Maintained filtration system and other aquatic systems within facility to support proper operations.

Education

Z-51 - HVAC

Turner School

Manhattan, NY

High School Diploma -

High School of Health And Science