RealPage
Jon Carroll
Dallas,TX
Summary
Dedicated Community Manager with 6 years of management experience. Improves properties and streamlines operations for efficiency while simultaneously growing on-site associates to new roles. Hardworking and resourceful with friendly and professional demeanor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Manager
Greystar
11.2023 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Managed community within established cost constraints.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Accounts Receivable Analyst
Cal's Convenience - Sunoco
06.2023 - Current
- Leveraged accounting and finance experiences and expertise to identify, propose and implement automated solutions and reduce manual processes.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Prepared spreadsheets using formulas, V-lookup, Pivot Tables and other intermediate and advanced Microsoft Excel skills.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Senior Multi-Site Community Manager
Cortland
10.2022 - 05.2023
- Managed two communities totaling 682 units within established budgetary constraints.
- Implemented property management systems to support community and expertly handle diverse needs.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Aided upper-level leaders by completing budgets and variance reports for corporate support team and investor representatives.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Community Manager
Cortland
11.2020 - 07.2022
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs for single property totaling 232 units.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments totaling 3.6 million dollars in income.
- Performed front line accounting for both sites including: Reclass and Accruals, Accounts Payable and Receivable, Journal Entries, and Month End Processing.
- Managed community within established cost constraints on two separate budgets.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Resident Experience Manager
Cortland
06.2019 - 11.2020
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance resident experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize resident needs.
Education
Computer Science
University of North Texas
Denton 05.2001 -
High School Diploma -
Plano West Senior High School
Plano, TX 05.2001 -
Skills
Financial Management
Budgeting
Critical Thinking
Teambuilding
Daily operations oversight
Software
Microsoft Excel
SQL
Certification
CPM
Timeline
Community Manager
Greystar
11.2023 - Current
Accounts Receivable Analyst
Cal's Convenience - Sunoco
06.2023 - Current
Senior Multi-Site Community Manager
Cortland
10.2022 - 05.2023
CPM
02-2021
Community Manager
Cortland
11.2020 - 07.2022
Resident Experience Manager
Cortland
06.2019 - 11.2020
Computer Science
University of North Texas
05.2001 -
High School Diploma -
Plano West Senior High School
05.2001 -