Jon Jenkins
Grantsville,UT
Summary
Dynamic Customer Relations Specialist with a proven track record at USANA Health Sciences, excelling in conflict resolution and customer relationship management. Enhanced customer satisfaction through effective communication and personalized support, while training teams to uphold service excellence. Skilled in analyzing feedback to drive improvements, fostering trust and retention among clients.
Overview
2026
2026
years of professional experience
Work History
Customer Relations Specialist
USANA Health Sciences
12.1997 - 11.2025
- Developed strong customer relationships through effective communication and personalized support.
- Resolved customer inquiries and issues, ensuring a positive experience and satisfaction.
- Trained new team members on customer service protocols and best practices.
- Analyzed customer feedback to identify trends and implement improvements in services.
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
Security Officer
Salt Lake Regional Medical Center
02.2002 - 10.2013
- Monitored security systems to ensure safety of patients and staff.
- Conducted regular patrols of facility to deter unauthorized access and ensure compliance with policies.
- Responded promptly to emergency situations, coordinating with medical staff for effective resolution.
- Assisted in training new security personnel on protocols and emergency response procedures.
- Led initiatives to develop comprehensive safety drills, improving preparedness across departments.
Financial Representative
Fidelity Investments
02.2011 - 2012
- Provided ongoing education to clients on relevant financial topics, empowering them to make informed decisions about their future.
- Educated clients on investment strategies, enhancing their financial literacy and engagement.
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
Consumer Protection Specialist
State of Utah Department of Commerce
2002 - 2003
- Conducted thorough investigations to ensure compliance with state regulations and consumer protection laws.
- Developed and implemented strategies to enhance public awareness of consumer rights and protections.
- Collaborated with various stakeholders to address consumer complaints and resolve issues effectively.
- Analyzed data trends to identify areas for improvement in protection programs and services offered.
- Reviewed policies and procedures, recommending updates based on legislative changes and industry standards.
Education
Bachelor of Science - Finance And Marketing
University of Phoenix
Salt Lake City, UT01-2008
Skills
- Customer relationship management
- Conflict resolution
- Team training
- Retention
- Monitoring
- Construction
- Negotiation
Timeline
Financial Representative
Fidelity Investments
02.2011 - 2012
Security Officer
Salt Lake Regional Medical Center
02.2002 - 10.2013
Customer Relations Specialist
USANA Health Sciences
12.1997 - 11.2025
Consumer Protection Specialist
State of Utah Department of Commerce
2002 - 2003
Bachelor of Science - Finance And Marketing
University of Phoenix