Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jon-Paul Guerra

Kissimmee,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and clear judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Area Manager Intern II

Amazon Inc
05.2023 - Current
  • Established team priorities, maintained schedules and monitored performance
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Developed detailed plans based on broad guidance and direction
  • Controlled resources and assets for department activities to comply with industry standards
  • Defined clear targets and objectives and communicated to other team members.

Data Entry Specialist

CarMax
08.2022 - 04.2023
  • Completed data entry tasks with accuracy and efficiency
  • Compiled data and reviewed information for accuracy prior to input
  • Reviewed and updated client correspondence files and database information to maintain accurate records
  • Maintained files, records and chronologies of entry activities.

Sales Manager

T-Mobile
09.2019 - 02.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction
  • Resolved customer issues quickly to close deals and boost client satisfaction
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Field Operations Manager Intern

T-Mobile
01.2019 - 08.2019
  • Completed reports and paperwork on critical information impacting operations
  • Studied with senior staff to develop deep understanding of team processes and full operational activities
  • Handled administrative and data entry work for staff
  • Wrote and revised technical documentation for operational procedures
  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Collaborated with team of 11 Sr
  • Managers in the development of a new workflow.

Education

Bachelor of Science - Liberal Studies, Minor of Business Administration

North Carolina A&T State University
Greensboro, NC
05.2024

Certification - Computer Science For Business Professionals

Harvard University
Cambridge, MA
04.2023

Skills

  • Customer Relationship Management
  • Manage Budgets
  • Basic Accounting
  • Business Management Principles
  • Statistics
  • Microsoft Excel
  • Risk Management
  • Analysis and Assessments

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Area Manager Intern II

Amazon Inc
05.2023 - Current

Data Entry Specialist

CarMax
08.2022 - 04.2023

Sales Manager

T-Mobile
09.2019 - 02.2022

Field Operations Manager Intern

T-Mobile
01.2019 - 08.2019

Bachelor of Science - Liberal Studies, Minor of Business Administration

North Carolina A&T State University

Certification - Computer Science For Business Professionals

Harvard University

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Jon-Paul Guerra