Michelle shaw
Gardiner
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
2026
2026
years of professional experience
1994
1994
years of post-secondary education
Work History
Store Manager
Four corners general store
West
10.2017 - 02.2026
- Managed daily store operations and ensured excellent customer service.
- Trained and supervised staff to maintain high performance standards.
- Developed schedules to optimize staff efficiency and coverage.
- Implemented store policies to enhance safety and compliance.
- Maintained inventory levels and ordered products as needed.
- Resolved customer complaints promptly to ensure satisfaction.
- Organized promotional displays to enhance product visibility and appeal.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
Office manager
James michaud od
Gardiner
03.1996 - 10.2020
- Managed office operations and ensured a welcoming environment for patients.
- Scheduled appointments and coordinated patient flow efficiently throughout the day.
- Maintained accurate patient records using electronic health record systems.
- Handled billing inquiries and processed insurance claims for timely reimbursements.
- Ordered and managed office supplies to ensure operational readiness at all times.
- Collaborated with healthcare providers to streamline communication and enhance service delivery.
- Developed office policies to improve workflow and maintain compliance with regulations.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
Office Manager
Iga
Randolph
10.2015 - 02.2020
- Managed daily office operations to ensure efficient workflow and organization.
- Coordinated patient scheduling and appointment reminders for optimal clinic flow.
- Oversaw inventory management of office supplies and medical equipment.
Assistant Front End Manager
Hannaford Supermarket
Gardiner
01.1992 - 06.1996
- Assisted in daily operations of front end team and customer service.
- Trained new cashiers on register systems and store policies.
- Coordinated shifts and schedules for front end staff effectively.
Cook
Msad11
West
- Prepared daily meals following standardized recipes and safety guidelines.
- Maintained cleanliness in food preparation areas and kitchen equipment.
- Assisted in inventory management by tracking supplies and placing orders.
- Followed food safety regulations to prevent contamination and ensure quality.
- Monitored cooking times and temperatures to ensure proper food handling.
- Adapted meal plans to accommodate dietary restrictions and preferences.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Set up and performed initial prep work for soups, sauces, and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
Education
Gardiner Area High School
Gardiner , MESkills
- Store operations
- Inventory management
- Staff training
- Customer relations
- Team leadership
- Cash handling
- Schedule optimization
- Effective communication
- Problem solving
- Time management
- Friendly and positive
- Employee supervision and motivation
- Performance reviews
- Team building
- POS systems
- Store displays
- Order management
- Staff management
- Shift scheduling
- Bank deposit procedures
- Sales strategies
- Accurate cash handling
- Store opening and closing procedures
- Reliable
- Opening and closing procedures
- Employee training
- Customer service management
- Team building and leadership
- Store operations oversight
- Payroll management
- Recruitment and hiring
- Accurate money handling
- Customer service
Timeline
Store Manager
Four corners general store
10.2017 - 02.2026
Office Manager
Iga
10.2015 - 02.2020
Office manager
James michaud od
03.1996 - 10.2020
Assistant Front End Manager
Hannaford Supermarket
01.1992 - 06.1996
Cook
Msad11
Gardiner Area High School