Jon Tucker
Guest Services
YUKON,OK
Work Preference
Summary
Highly motivated customer service supervisor with extensive guest service experience. Outgoing professional service with a track record of elevating company profile to provide guidance for a great experience.
Overview
28
28
years of professional experience
Work History
Human Resources Manager
US Army, 3rd Military Information Support Battalion
- Managed personnel accountability, ensuring accurate strength reports and duty status updates.
- Processed military personnel actions with accuracy, maintaining compliant records and documentation.
- Trained staff on personnel procedures, improving consistency across administrative workflows.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Senior Military Police Transport Instructor
US Army Garrison
08.2008 - 02.2015
- Coordinated class schedules, materials, and readiness support with staff.
- Enforced safety protocols and corrected unsafe practices during training sessions.
- Instructed participants on procedures, safety standards, and equipment use.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Boosted student performance by providing individualized support and targeted feedback.
Concierge/Bellman Supervisor
Jw Marriott Renaissance, Crown Plaza Hotel
04.2002 - 07.2008
- Greeted guests and provided local recommendations, dining reservations, and transportation arrangements.
- Assisted guests with check-in details, amenity requests, and hotel service inquiries.
- Resolved guest concerns promptly, maintaining professional service and satisfaction standards.
- Recommended nearby attractions, events, and restaurants aligned with guest preferences.
- Managed concierge desk communications, including calls, messages, and follow-up requests.
- Scheduled airport transfers, car services, and ticketing support for guest itineraries.
Education
Bachelor of Science - Sociology
SUNY, Brockport
Brockport, NYSkills
Facilitation techniques
Training delivery
HR policies and procedures
Training and mentoring
Guest relations
Exceptional communication
Timeline
Senior Military Police Transport Instructor
US Army Garrison
08.2008 - 02.2015
Concierge/Bellman Supervisor
Jw Marriott Renaissance, Crown Plaza Hotel
04.2002 - 07.2008
Human Resources Manager
US Army, 3rd Military Information Support Battalion
Bachelor of Science - Sociology
SUNY, Brockport