Jon Williams
General Manager
706 Redwood Pass, Canton,Ga.
Summary
Dynamic General Manager with a proven track record at Goodwill of North Georgia, excelling in P&L ownership and people leadership. Achieved 5% profitability above budget for four consecutive years while enhancing customer experience through strategic operational improvements and effective team mentoring. Expertise in budgeting and compliance, driving successful outcomes in high-volume environments. Committed to fostering a culture of excellence and continuous improvement, ensuring team success and organizational growth.
Overview
19
19
years of professional experience
Work History
General Manager
Goodwill Of North Georgia
Marietta, Georgia
05.2022 - Current
- Directed daily operations to optimize efficiency, increase sales, and achieve store targets.
- Elevated my store ranking to the top 15 of 82 in overall / financial measures within my first 6 months.
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment.
- Maintained high store standards in merchandising, security and visual presentation.
- Led team by example to maintain focus on performance and achieving targets.
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
- Oversaw employee recruiting, onboarding and training on store procedures.
- Held employees accountable to company policies, procedures and service standards.
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
- Directed daily operations to optimize efficiency and enhance customer satisfaction.
General Manager
O'Charley's Restaurant
Atlanta, GA
01.2020 - 01.2021
- Led full-scale daily operations for a high-volume business, overseeing budgets, scheduling, food cost, purchasing, and all controllable expenses.
- Strengthened operational efficiency through improved systems, quality assurance, and team performance.
- Improved productivity by optimizing labor planning, inventory processes, and cost controls.
- Developed and implemented operational procedures that enhanced team efficiency and customer satisfaction.
- Ensured full compliance with regulatory standards, leading all audits and corrective action plans.
Managing Partner
Jason's Deli
Atlanta, GA
03.2009 - 01.2020
- Promoted into senior leadership after consistently outperforming company benchmarks.
- Directed operations, financial performance, and strategic planning for a high-volume business with 55+ employees across multiple functions.
- Mentored and developed supervisors, managers, and team leaders, creating a strong internal talent pipeline.
- Collaborated with ownership on long-term strategy, policy development, and organizational planning.
- Partnered with corporate branding teams to execute promotions, partnerships, and marketing campaigns.
- Oversaw facilities, equipment, and asset management to ensure operational continuity and safety.
- Maintained rigorous financial controls, cash-handling systems, and risk-management protocols.
- Increased profitability by 2% above budget for four consecutive years.
- Generated $180K in new B2B revenue targeting healthcare and hospital accounts.
Assistant Manager
Jason's Deli
Atlanta, GA
02.2007 - 03.2009
- Supported daily operations, employee engagement, and customer experience.
- Ensured adherence to systems, standards, and best practices.
Education
High School Diploma - Business Administration Coursework
Georgia Southern University
Statesboro, GASkills
- Team leadership
- Financial planning
- Profit and loss management
- Customer Experience
- Regulatory compliance
- Procurement management
- Brand management
- Strategic organizational oversight
- Financial forecasting
Timeline
General Manager
Goodwill Of North Georgia
05.2022 - Current
General Manager
O'Charley's Restaurant
01.2020 - 01.2021
Managing Partner
Jason's Deli
03.2009 - 01.2020
Assistant Manager
Jason's Deli
02.2007 - 03.2009
High School Diploma - Business Administration Coursework
Georgia Southern University
CERTIFICATIONS AND AWARDS
General Manager of the Year (2015), Star Award - Sales Growth (2015), Star Award - Customer Service (2013)