Jonade Russ
Houston,TX
Summary
Dedicated customer service professional with over 5 years of experience in both remote and in-person environments. Proven track record in leadership roles, including supervision and management positions. Skilled in call center operations, team leadership, and customer relationship management. Demonstrates strong ability to work independently in remote settings while maintaining high performance standards.
Overview
3
3
years of professional experience
Work History
Shift Lead/Server
The Flaming Fish
Houston, TX
02.2024 - 02.2025
- Supervised shift operations and coordinated staff assignments
- Maintained high standards of customer service in fast-paced environment
- Handled customer concerns and ensured positive dining experiences
- Assisted in training new staff members
Customer Service Representative (Remote)
Comcast
Houston, TX
02.2023 - 04.2024
- Resolved customer inquiries and technical issues while maintaining high customer satisfaction ratings
- Managed multiple customer service channels including phone, email, and chat support
- Adhered to strict quality assurance standards while working independently in a remote environment
General Manager
Cafe Mawal Express
Houston, TX
05.2022 - 04.2024
- Oversaw daily operations and staff management for full-service restaurant
- Implemented customer service protocols resulting in improved guest satisfaction
- Managed inventory, scheduling, and business operations
- Trained and supervised staff members, ensuring high service standards
Supervisor(Remote)
Alorica
Baton Rouge, Louisiana
10.2021 - 03.2023
- Led and managed remote customer service teams
- Conducted performance evaluations and provided coaching to team members
- Monitored call quality and implemented improvement strategies
- Ensured team compliance with company policies and procedures
Education
Some College (No Degree) - Theater
Delgado Community College
New Orleans, LASkills
- Remote Work: 2 years experience in virtual team management and remote customer service
- Leadership: Team supervision, staff training, performance management
- Customer Service: Call center operations, conflict resolution, customer relationship management
- Operations: Schedule management, inventory control, quality assurance
- Communication: Clear verbal and written communication, multi-channel support
- Technology: Proficient in remote work tools and customer service platforms
Professional Strengths
- Proven ability to lead teams in both remote and in-person environments
- Strong track record of improving customer satisfaction and team performance
- Excellent problem-solving and decision-making abilities
- Adaptable to changing work environments and requirements
Timeline
Shift Lead/Server
The Flaming Fish
02.2024 - 02.2025
Customer Service Representative (Remote)
Comcast
02.2023 - 04.2024
General Manager
Cafe Mawal Express
05.2022 - 04.2024
Supervisor(Remote)
Alorica
10.2021 - 03.2023
Some College (No Degree) - Theater
Delgado Community College