Madison Bohannon

• Directed team members to ensure seamless operation and exceptional service delivery, managing shifts, resolving customer concerns, and maintaining a positive work environment.
• Trained new staff members on company policies, procedures, and service standards, fostering a cohesive and knowledgeable team.
• Applied upselling techniques, provided personalized recommendations, and delivered attentive service, consistently exceeding revenue targets, and enhancing the overall dining experience.

Topgolf- Chattanooga Start Date: 03/2021

Topgolf- Knoxville Transfer Start Date: 08/2022

• Managed food and beverage service operations, accurately taking and delivering orders, while tailoring recommendations based on guests' preferences to maximize satisfaction.
• Provided comprehensive guidance on game rules, panel operation, target distances, and club selection, enhancing guests' gaming experience and understanding.
• Oversaw event setups with meticulous attention to detail, ensuring flawless execution while supervising Event Ambassadors to guarantee guest satisfaction.

• Orchestrated server sections to enhance team productivity and guest satisfaction.
• Executed swift table cleaning and turnover, maintaining high cleanliness standards for prompt guest accommodation.
• Demonstrated exceptional multitasking in high-stress environments, ensuring seamless operations and service delivery.

• Managed cash handling, order assistance, and accurate order fulfillment, ensuring efficient service delivery.
• Maintained organized workspaces through daily shift change tasks.
• Enhanced customer satisfaction by verifying order accuracy and efficiently packaging meals.

• Leveraged excellent sales abilities to assist customers in finding their perfect dress, demonstrating strong directional skills and a deep understanding of client preferences.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.