- Backpacking and Hiking
- Running
- Gardening
- Creative Writing
Jonah Catalon
Santa Rosa,CA
Summary
Experienced retail leader skilled in store operations and customer relations. Demonstrated reliability and teamwork, consistently resolving customer concerns while striving for genuine connection and sustainability.
Overview
9
9
years of professional experience
Work History
Retail Store Lead
Oliver's Market - Windsor
08.2021 - Current
- Oversaw daily store operations, ensuring compliance with company standards and policies.
- Trained and mentored new staff on product knowledge and customer service best practices.
- Worked closely with customers to resolve any concerns regarding their visit.
- Managed efficient cash register operations.
Parks and Recreation Maintenance Staff
Town of Windsor
12.2019 - 01.2021
- Collaborated with team members to execute landscape maintenance, improving aesthetics and community satisfaction.
- Proactively addressed potential problems with plumbing systems by cleaning drains regularly and monitoring water pressure levels.
- Ensured that parks and equipment were clean and satisfactory.
Shift Supervisor
Starbucks
10.2017 - 11.2019
- Worked closely with staff and management to provide excellent customer satisfaction.
- Counted and balanced all cash tills.
- Was responsible for tracking and ordering food items along with store supplies.
- Resolved customer complaints promptly, ensuring positive experiences and fostering loyalty.
Education
No Degree - Geological And Earth Sciences
University of California, Santa Barbara
Santa Barbara, CAHigh School Diploma -
Redwood Adventist Academy
Santa Rosa, CA06-2016
Skills
- Customer engagement
- Multitasking proficiency
- Store operations
- Scheduling and timekeeping
- Problem-solving abilities
- Cash handling accuracy
- Teamwork and collaboration
- Reliable and responsible
Interests
Timeline
Retail Store Lead
Oliver's Market - Windsor
08.2021 - Current
Parks and Recreation Maintenance Staff
Town of Windsor
12.2019 - 01.2021
Shift Supervisor
Starbucks
10.2017 - 11.2019
No Degree - Geological And Earth Sciences
University of California, Santa Barbara
High School Diploma -
Redwood Adventist Academy